My client is looking for someone to join their support team to fulfil 2nd line support responsibilities.
Your responsibilities will include promptly addressing user concerns, resolving queries, and escalating complex issues to the 3rd Line support team as needed.
The ideal candidate should possess on-site experience and will play a pivotal role in ensuring seamless user experiences by responding to incoming requests and reporting issues through various channels such as telephone or ticketing systems.
My client, a 5 rated MSP / IT Solutions firm based north of Nottingham for a senior 2nd Line Support professional to join their team on a hybrid working basis.
In the role you would be supporting their clients across the world on a range of issues including Windows Server, Azure, and Networking.
They are currently seeking a 2nd Line Support Engineer to join a structured support team comprising of 1st and 3rd line engineers.
As a 2nd Line Support Engineer, you will be crucial in maintaining the seamless operation of IT systems and delivering outstanding technical support to external clients across various sectors.
Absolute Recruit is exclusively representing a growing IT Managed Service Provider based in North London.