Job Title: 2nd Line Engineer
Location: Islington
Salary: Up to £35,000
Benefits:
- 25 days Holiday + Bank holiday
- Additional leave
- Casual dress code
- Company events
- Cycle to work scheme
- Work from home options
- Schedule: Monday to Friday
Job Description:
Join our team at the forefront of IT innovation! We're looking for a Support Specialist to tackle a variety of computing, networking, and cloud challenges in our dynamic IT managed services organisation. You'll play a key role in resolving technical issues, managing your workload efficiently, and gaining valuable experience across different industries, both remotely and in person.
Responsibilities:
- Efficiently manage multiple open tickets while meeting SLA thresholds.
- Provide technical support for IT hardware and software used by end-users.
- Take ownership of incidents, requests, and problems, conducting thorough diagnostics.
- Perform regular maintenance and patching of infrastructure, endpoints, and servers.
- Act as an escalation point for support calls, ensuring timely resolution.
- Provide onsite technical support, communicating professionally with customers at all levels.
- Familiarity with litigation standards is beneficial but not required.
Experience:
- Previous experience in IT managed services or the legal field is advantageous but not mandatory.
- Exposure to technologies like Windows Server, Microsoft Azure, and Active Directory is a plus.
If you think you are a good fit for this role, please apply here and I will give you a quick call to get you shortlisted for the role today!
Keywords: Windows, Servers, Azure, Office 365, Active Directory, Vmware, Hyper-V, Networking, Routers, Switches, Cisco, Firewalls, Veeam