This leading Bradford-based software company is seeking a motivated Application Support Analyst (2nd Line) to join their growing team.
Software Support / SQL / Databases / Supporting Users / Systems / Software Support / IT Helpdesk / Service Desk
You'll play a vital role in supporting clients and ensuring smooth application operation - acting as a point of escalation for the helpdesk and invesigating technical issues on the platform.
The 2nd Line Support Engineer is responsible for answering IT requests via phone, email, live chat or instant message, explaining solutions in technical and non-technical terms.
The 2nd Line Support Engineer will work across various technologies and liaise across multiple business areas to support incidents, problems and requests.
The 2nd Line Support Engineer will have a salary up to £35,000, you'll monitor and maintain the organisation's desktop environment(s) in a technical support role.
Posted by In Technology Group Limited • £26K/yr to £30K/yr
Daily Responsibilities
Be responsible for 1st/2nd line support.
General
As a 1st/2nd line support engineer,you will be responsible for providing up to L2 solutions for their clients, acting as a 1st point of contact for resolutions from the service desk and escalating above as appropriate.
In Technology Group are looking for a 1st/2nd Line Support Engineer to join one of our clients in Leeds, based on site.
Posted by Strand Recruitment Ltd • £32K/yr to £35K/yr
About the Role
As a 2nd Line Service Desk Analyst, you will play a crucial role in providing exceptional IT support to a diverse client base.
General
Our client, an industry-leading Managed Service Provider (MSP) based in South Leeds, is looking for a talented 2nd Line Service Desk Analyst to join their dynamic team!
Are you ready to take your IT career to the next level?
Posted by Watermark Technologies • £30K/yr to £35K/yr
Company Overview
Watermark Technologies Ltd is a well-established B2B software business, based in Shipley, that has been operating for over 20 years.
We pride ourselves on providing high-quality products and excellent customer service to our clients who operate in a number of different sectors - finance, insurance, healthcare and accountancy and more.
Our document management software products have been trusted by clients in countries as diverse as the UK, South Africa, and the Middle East.
Reed Talent Solutions are working with Fujitsu to appoint (4x) 1st Line support engineers to their offices in Wakefield.
They offer a broad range of products, services and solutions, and have approximately 124,000 employees supporting customers from over 50 countries and regions.
Fujitsu's purpose is to make the world more sustainable by building trust in society through innovation.