Application Support - 2nd line
Software Support / SQL / Databases / Supporting Users / Systems / Software Support / IT Helpdesk / Service Desk
This leading Bradford-based software company is seeking a motivated Application Support Analyst (2nd Line) to join their growing team.
You'll play a vital role in supporting clients and ensuring smooth application operation - acting as a point of escalation for the helpdesk and invesigating technical issues on the platform.
Here's what you'll be doing:
- Supporting Users and understanding issues
- Troubleshoot and diagnose applications with a keen eye for detail.
- Work alongside developers to resolve client problems efficiently.
- Track and document application issues for future reference and improvement.
We're looking for someone who:
- Possesses excellent communication skills to collaborate effectively.
- Has a strong interest in IT and desires a career in technology.
- Has experience supporting a business application (bonus points for software company experience).
- DESIRABLE - SQL querying skills and experience working with data
- Enjoys learning and thrives in a fast-paced environment
Get in touch with Simon on for more details and an immediate interview.
Application Support - 2nd line
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Shift F5 Ltd is acting as an Employment Agency in relation to this vacancy.