My client is looking for someone to join their support team to fulfil 2nd line support responsibilities.
Your responsibilities will include promptly addressing user concerns, resolving queries, and escalating complex issues to the 3rd Line support team as needed.
The ideal candidate should possess on-site experience and will play a pivotal role in ensuring seamless user experiences by responding to incoming requests and reporting issues through various channels such as telephone or ticketing systems.
My client, a 5 rated MSP / IT Solutions firm based north of Nottingham for a senior 2nd Line Support professional to join their team on a hybrid working basis.
In the role you would be supporting their clients across the world on a range of issues including Windows Server, Azure, and Networking.
Support Analyst - 2nd Line - £36K - Hybrid (Surrey)
An exciting opportunity for a 2nd Line Support Analyst to join a growing UK-based IT Service Provider.
They are a trusted provider that have built a brand with integrity, offering clients a range of support solutions including; Strategic Guidance, Cloud Services, IT Infrastructure along with tailored re-active and pro-active support services.