Support Analyst - 2nd Line - £36K - Hybrid (Surrey)
An exciting opportunity for a 2nd Line Support Analyst to join a growing UK-based IT Service Provider. They are a trusted provider that have built a brand with integrity, offering clients a range of support solutions including; Strategic Guidance, Cloud Services, IT Infrastructure along with tailored re-active and pro-active support services.
The successful candidate will have the opportunity to join a passionate, friendly business at a pivotal time of planned growth. There will be genuine career development prospects for the right individuals to progress within the business and they continue to scale and grow.
Support Analyst Role:
- Configure, support & maintain hardware + software solutions for the business and its clients including Microsoft Windows (8,10 & 11) & Apple OS, Office & Microsoft365, Active Directory, Azure, physical servers, networking, SAN infrastructure, virtualised solutions, security, remote access, Disaster Recovery & backup.
- Manage & maintain the business's proactive monitoring, ITSM and security tools, together with day-to-day management of client solutions such as Azure Backup and Site Recovery, VMware virtualised infrastructure and supporting SAN storage etc.
- Deliver support responses and technical resolutions in a timely manner.
- Assist in the development and updating of new technology standards / installation guides.
- Managing and supervising more junior Engineers.
Essential Experience:
- Server & SAN solutions (Dell/HPE)
- Virtualisation (VMware/Hyper-V)
- Microsoft Windows (8,10 & 11) & Apple OS
- Microsoft Server (2012, 2016, 2019 & 2022)
- Networking (Cisco/HPE/Dell)
- Cloud experience is desirable, not essential
Support Analyst - 2nd Line - £36K - Hybrid (Surrey)