The 1st Line Support Analyst role is an essential role towards contributing towards excellent service and support to our customer base.
You will be the first point of contact for our customers, via the telephone, emails and tickets, and resolve issues relating to our EPOS System with efficiency and professionalism.
The 1st Line Support Analyst role is an essential role towards contributing towards excellent service and support to our customer base.
You will be the first point of contact for our customers, via the telephone, emails and tickets, and resolve issues relating to our EPOS System with efficiency and professionalism.
If you are looking to work for a company that puts its IT support function in pride of place and where there is room to grow, this could be the role for you.
3 Months Initially (extension or permanent likely) Inside of IR35, £120 - £140 p/d, IT Support - Windows OS, o365, Active Directory.
You will initially be onsite initially in York, then hybrid after the first few weeks.
Network IT Recruitment is currently recruiting for a 1st / 2nd Line Support Analyst to join our client on a 3 month initial contract.
Due to an increased workload, they are looking to build the team with a 1st / 2nd Line Analyst, who has aspirations to join a growing business, and upskill in areas of IT such as Office 365 and Azure support.
Our client operates an MSP, supporting a range of customers with outsourced service desk, desktop support and more, along with the likes of Cyber Essentials.
As a 1st/2nd line support engineer, you will be responsible for providing up to L2 solutions for their clients, acting as a 1st point of contact for resolutions from the service desk and escalating above as appropriate.
In Technology Group are looking for a 1st/2nd Line Support Engineer to join one of our clients in Medway, based on site.