We are recruiting someone with proven 1st line Support / Helpdesk experience for our Sheffield based client.
On offer is an initial 6 month contract role (extension likely) at a daily rate up to £200 per day, the role is hybrid with 3 days per week in the office.
What you will be working on
As a member of the 1st line helpdesk team, you will be contributing to the delivery of a high quality, customer focused IT department, below are some of the key tasks:.
the 1st/2nd Line Support Engineer will be responsible for the proactive monitoring, maintenance and support/escalation of the incoming IT support requests either by email, phone or internal ticketing system.
To work with site-based IT contacts, including training and advising where necessary to ensure Victoria based staff are fully informed and consistent.
General
Robert Half Technology are assisting the world's leading global fashion powerhouse to recruit a 1st/2nd Line Support Engineer on a contract basis based in their London office
Robert Half Technology are assisting a global Manufacturing organisation based in London & Cambridge to recruit a 1st/2nd Line Support Engineer on a contract basis paying £200-£300
Role
The 1st/2nd Line Support Engineer will resolve incoming requests for technical assistance on standard, commercial and proprietary applications.
Consistent customer care, quality standards, and reporting requirements are core competencies of the position.
We are working with a client in the photography industry who are looking for a 1st Line Support Engineer to join their existing team and provide support to a large internal user base for both hardware and software issues across Dell and Apple devices.
1st Line Support Engineer
1 year contract with potential to extend.
Key responsibilities
First point of contact for any IT issues faced by internal users.
Act as the first point of technical support for end users of the company, including resolving hardware and software issues
Robert Half is currently engaging with a property organisation that is looking to recruit a contract first line support engineer for an initial 12-month period with their central London office.