Contract 2nd Line Desktop and End User Support Engineer Required (Inside IR35)
Our Surrey based client seeks an experienced 1st / 2nd line support engineer with the following must have skills and experience:
Min of 3 years of commercial 1st / 2nd line support experience
Role:
Act as 1st / 2nd line support engineer within a global enterprise support team using JIRA helpdesk to manage requests and incident tickets ensuring they are resolved in a timely manner, meeting quality standards.
Provisioning and support of IT related equipment
Support on-site activities aligned to the Workplace role including but not limited to IT deskside support, IT Hardware maintenance and decommission of IT assets.
Technical Experience:
- Microsoft Windows o/s (Windows 10/11) - working knowledge of build, configuration and registry settings.
- Desktop hardware architecture.
- Application deployment via Endpoint central / intune.
- Microsoft Office suite - configuration, templates, macros, add-ins, advanced features and user preference configuration.
Office 365, TEAMs, Exchange On-line, One Drive and SharePoint.
- Active Directory - basic user administration both on premise and entraID - new users / terminations.
- Working knowledge of intune.
- MFA - Okta user administration / Microsoft Authenticator.
Nice to have:
- Some knowledge/experience with servers & networking equipment
This role will be initially based in Woking and will move to Weybridge after 3 months
Please note only candidates with all of the above essential skills will be considered for this role.