We're actively recruiting a 1st Line Support Engineer to join our dynamic Service Desk team.
From infrastructure and cloud solutions to cyber security, managed services and beyond, our partnership-based approach delivers long-term value for our customers.
In over 25 years, it's made us a trusted provider to organisations across the public and private sectors.
An immediate requirement has become available for a 1st, 2nd line support engineer to join my client on an initial 6 month contract, on an hybrid working basis in Solihull.
This role will be 3 days onsite in Solihull so local candidates will be preferred.
We are currently looking for people either with an excellent customer service background with knowledge of digital banking, or with a passion to build a career in customer service.
Weekly shift rotations: 8am - 4pm, 9am to 5pm, 10am to 6pm, 11.00 to 7pm and 12pm to 8pm ( 1 hour lunch), 2 x ten minute comfort breaks.
I am currently working with a luxury brand to recruit an experienced 1st/2nd Line Support Analyst on an initial 6-month contract.
Working with the retail management team you will be responsible for supporting colleagues predominantly with hardware issues.
Receive customer phone calls, log, prioritise, allocate and resolve Service Desk/Remote Managed Service alerts/calls by or support request from end users.
Desktop Support Analyst // 2nd line support // ServiceNow // ITIL // Contract initially till end of year // Birmingham // £29/hour (Umbrella)
REED Technology are working with a client who are URGENTLY looking for a Desktop Support Analyst who will be responsible for resolving all 2nd Line incidents and service requests within their region.
The ideal candidate will have a strong understanding of technology and excellent customer service skills.