From infrastructure and cloud solutions to cyber security, managed services and beyond, our partnership-based approach delivers long-term value for our customers. In over 25 years, it's made us a trusted provider to organisations across the public and private sectors.?
We're actively recruiting a 1st Line Support Engineer to join our dynamic Service Desk team. As the first point of contact for our clients, you'll play a pivotal role in logging, troubleshooting, and resolving service tickets efficiently within our End-User Support (EUS) Desk. This role primarily focuses on the Microsoft Stack, so a strong foundation in Microsoft technologies is essential.
This is a fixed-term opportunity to cover maternity leave; however, with our exciting pipeline of customer projects, there is a potential for the role to transition to a permanent position.
Day to day you will:
- Respond to 1st line queries via telephone and the Service Desk ticket system
- Troubleshoot, manage and resolve End User Support queries in line with agreed SLAs
- Support hardware rollouts of Thin Clients, Desktops & Laptops, assisting
- Onboarding new customer assets into the LIMA End User Support Service Desk
- Liaise with suppliers to facilitate hardware replacements and third parties for customer application escalations
- Ensure that tickets are fully and accurately documented in real-time, from logging to closing
- Communicate any issues to Service Desk Coordinator and Team Lead
- Provide excellent levels of service to our customers
To be successful you should have skills or knowledge of these technologies:
- Active Directory
- Office 365 Administration
- Microsoft Intune
- Microsoft Teams
- Group Policy
- Basic Network and Hardware issue diagnostics
- Anti-Virus and other end-user security systems
- Basic Service Desk procedures such as New Starter Processes
Experience with the ITIL framework or a solid understanding of its principles would be a strong advantage.
Benefits:
Joining our team comes with a range of benefits designed to enhance your work experience and well-being:
- Time to relax with 25 days holiday (pro rata for part-time employees), plus bank holidays. You will also have the option to buy or sell 5 days leave each year
- An additional paid day to celebrate your birthday with family and friends
- Life assurance coverage at 4 times your annual salary
- From day one you'll have access to Medicash our healthcare cash-back plan and after two continuous years of service have the option to join our private medical scheme
- Access to ongoing training and development opportunities to help you grow in your career
- Enhanced maternity, paternity and adoption pay after two continuous years service
- Confidential counselling and support services to help you navigate life's challenges
- Salary sacrifice schemes to support you in saving for retirement or purchasing an electric car or bike
- Engage with your colleagues through team-building activities and events.
- Get prime view seats for the price of a standard ticket at the AO Arena, with full VIP treatment, guaranteed seats and access to a private bar
REF-217 720