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Job Title: Workshop Manager. Location: Swindon. Salary: £35-£45K depending on experience Allocate workload and monitor productivity to ensure optimal utilisation of resources. Conduct regular performance evaluations and implement strategies to enhance team performance and morale. Workflow Coordination: Plan and schedule repair and maintenance tasks based on priority, urgency, and available resources using R2C Software. Coordinate with other departments to ensure the smooth flow of vehicles through the workshop and minimise downtime. Monitor workflow progress, address any issues or delays, and adjust schedules as necessary to meet deadlines. Quality Assurance: Implement quality control measures to ensure that repairs and maintenance work meet industry standards and regulatory requirements. Conduct regular inspections of completed work to verify compliance with quality standards and customer specifications. Investigate any incidents of substandard workmanship or customer complaints and take corrective action as needed. Customer Service: Build and maintain positive relationships with customers, providing prompt and courteous service and addressing any concerns or inquiries. Liaise with customers to understand their service needs, provide accurate estimates, and ensure satisfaction with completed work. Act as a point of contact for customer feedback and take proactive steps to resolve issues and improve service delivery. Health and Safety Compliance: Enforce health and safety protocols and procedures to create a safe working environment and minimise the risk of accidents or injuries. Conduct regular safety inspections and audits, identify potential hazards, and implement corrective measures as needed. Provide safety training to team members and promote a culture of safety awareness and compliance.