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Home Ownership Coordinator Bedford (Hybrid) £28,000 per annum Fixed term contract - 12 months Full time (37 hours per week) We are currently seeking for a Homeownership Coordinator to be responsible for the day-to-day processing of all homeownership transactions. Such as, shared ownership sales, staircasing, lease extensions, remortgages, equity loan redemptions and Right to Buy / Right to Acquire. This role is a hybrid working role, you are required to work one day at our head office in Bedford and the rest of the week working from home. You may also be required to work additional days in the office as and when your role and the business requires you to do so, living at a commutable distance to the office is essential. You will have a development plan along with training and coaching. What you will be doing: You will be responsible for administering and proactively progressing staircasing transactions within the set KPI. Processing shared ownership sales from enquiry, securing purchasers through to legal completion whilst maintaining a high level of customer service. Dealing with Right to Buy (RTB) / Right to Acquire (RTA) applications whilst complying with relevant legislation. Additional responsibilities include processing of lease extensions, leasehold and freehold sales, remortgages, transfer of equity, equity loan redemptions and deeds of variations. Delivering a timely and exceptional customer experience for purchasers, vendors and our current homeowners. Progressing transactions efficiently and proactively in order to generate income. Regular liaison with purchasers, solicitors and conveyancers, financial organisations, brokers, stakeholders and colleagues. Ensuring compliance with relevant legislation and the Capital Funding Guide. We'd love to meet someone with: High degree of IT literacy in Microsoft Excel, Word, Power Point and Outlook. Strong and accurate written skills. The ability to manage a high and varied workload working on various sales transactions at any one time. The ability to work co-operatively and collaboratively with colleagues and present in a professional manner always. Demonstrable 'can-do' attitude and is committed to producing quality work. The ability to work in a busy, fast-moving sales environment with the ability to prioritise work at busy times. Knowledge and understanding or experience of residential sales would be beneficial. Proven knowledge and understanding of Shared Ownership and/or low-cost homeownership is desirable. Amongst what we offer you is: A competitive salary of Salary £28,000 28 days holiday PLUS Bank Holidays A generous contributory pension scheme Private health care Free life assurance Access to an extensive suite of wellbeing services and tools including a digital gym Opportunities for learning and development Discounted gym membership Retail discount scheme Please note the successful candidate will need to complete a basic DBS application. Closing date: 13th June 2024 Interview date: To be confirmed We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible.
We're settle, a resident-focused housing association. Working in communities across Hertfordshire, Bedfordshire, Buckinghamshire, and South Cambridgeshire, we provide more than 23,000 residents in over 10,000 households with a place to call home. There is something special about working here. It's in the values that shape us and the people that make us - us! And it's in caring not only about the work we do, but also how we do it. We put residents first. We know that everyone is different, so we ensure that we provide a service that is as individual as each resident. Here at settle we are looking for two Neighbourhood partners to join the Housing team on a fixed term contract up to 12 month. You will provide practical help, support and referrals to our partner agencies for residents who need support with managing their home and tenancy. Encouraging access to specialist advice where there are factors requiring additional assistance. Requirements Outline of Key Responsibilities... Monitor and drive improvements in home and neighbourhood standards, ensuring residents can be proud to live in their communities Welcome new tenants to their properties by conducting new tenant visits and assisting existing residents by responding to their tenancy related requests. Respond and investigate allegations of tenancy breaches and anti-social behaviour, offering interventions when necessary and keeping robust notes and evidence for preparation of paperwork for legal action. Work closely with internal and external partners making referrals and signposting where necessary to achieve the best outcome for our residents. Ensure all relevant legislation, policies and procedures are adhered to and be able to communicate these effectively. Work collaboratively with other housing teams specifically on rent arrears and anti-social behaviour prevention We are looking for someone who has... Be passionate about the delivery of social housing and thriving communities with an understanding of some of the challenges our resident groups may experience. You will have a caring and enthusiastic approach to provide support to vulnerable residents. Work with residents to deliver high trust, low effort solutions. Knowledge of social housing, tenancy management and welfare benefits Identify and manage difficult conversations with residents, which could include those causing anti-social behaviour, in financial difficulty or suffering from domestic abuse Be bold in challenging any areas where you see opportunity for improvements, and having the tenacity to drive these through to realisation Work with us to reduce complaints and increase resident satisfaction. Taking ownerships of problems and finding innovate ways to solve Have a full clean UK driving licence and access to a vehicle for work Benefits In return, we are offering... An annual salary of up to £37,579.81 per annum Hybrid working role-dependant Flexible working Enhanced maternity, paternity and adoption leave Annual Leave - 27 days per year increasing by length of service (up to 32 days) Stakeholder pension scheme Life assurance Healthcare cash plan Local discounts Mental health support and counselling sessions All opportunities will be open internally for up to 1-2 weeks to give colleagues the chance to apply. The internal closing date for this vacancy has now passed, therefore we will only be accepting external applications "At settle we operate a no closing date policy and evaluate candidates upon application. Therefore please apply without delay." Due to the nature of some of our roles involving work with vulnerable members of society, this post may be subject to a Basic Criminal Disclosure, which will be carried out when a conditional offer is made. Please ensure you fully answer the questions on the application form.