We're settle, a resident-focused housing association. Working in communities across Hertfordshire, Bedfordshire, Buckinghamshire, and South Cambridgeshire, we provide more than 23,000 residents in over 10,000 households with a place to call home. There is something special about working here. It's in the values that shape us and the people that make us - us! And it's in caring not only about the work we do, but also how we do it. We put residents first. We know that everyone is different, so we ensure that we provide a service that is as individual as each resident.
Here at settle we are looking for Neighbourhood partners to join the Housing team on a fixed term contract up to 12 month. You will provide practical help, support and referrals to our partner agencies for residents who need support with managing their home and tenancy. Encouraging access to specialist advice where there are factors requiring additional assistance.
Requirements
Outline of Key Responsibilities...
- Monitor and drive improvements in home and neighbourhood standards, ensuring residents can be proud to live in their communities
- Welcome new tenants to their properties by conducting new tenant visits and assisting existing residents by responding to their tenancy related requests.
- Respond and investigate allegations of tenancy breaches and anti-social behaviour, offering interventions when necessary and keeping robust notes and evidence for preparation of paperwork for legal action.
- Work closely with internal and external partners making referrals and signposting where necessary to achieve the best outcome for our residents.
- Ensure all relevant legislation, policies and procedures are adhered to and be able to communicate these effectively.
- Work collaboratively with other housing teams specifically on rent arrears and anti-social behaviour prevention
We are looking for someone who has...
- Be passionate about the delivery of social housing and thriving communities with an understanding of some of the challenges our resident groups may experience.
- You will have a caring and enthusiastic approach to provide support to vulnerable residents.
- Work with residents to deliver high trust, low effort solutions.
- Knowledge of social housing, tenancy management and welfare benefits
- Identify and manage difficult conversations with residents, which could include those causing anti-social behaviour, in financial difficulty or suffering from domestic abuse
- Be bold in challenging any areas where you see opportunity for improvements, and having the tenacity to drive these through to realisation
- Work with us to reduce complaints and increase resident satisfaction. Taking ownerships of problems and finding innovate ways to solve
- Have a full clean UK driving licence and access to a vehicle for work
Benefits
In return, we are offering...
- An annual salary of up to £37,579.81 per annum
- Hybrid working role-dependant
- Flexible working
- Enhanced maternity, paternity and adoption leave
- Annual Leave - 27 days per year increasing by length of service (up to 32 days)
- Stakeholder pension scheme
- Life assurance
- Healthcare cash plan
- Local discounts
- Mental health support and counselling sessions
All opportunities will be open internally for up to 1-2 weeks to give colleagues the chance to apply. The internal closing date for this vacancy has now passed, therefore we will only be accepting external applications
"At settle we operate a no closing date policy and evaluate candidates upon application. Therefore please apply without delay."
Due to the nature of some of our roles involving work with vulnerable members of society, this post may be subject to a Basic Criminal Disclosure, which will be carried out when a conditional offer is made.
Please ensure you fully answer the questions on the application form.