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Senior Operations Coordinator - Air/Sea/Road required to compliment our team. We are scaling our business and require an experienced freight forwarder to join our Company, our main business is 70% air freight import and exports with the remainder built around time critical road freight and sea freight imports and exports. We are growing the road and sea freight departments so we are in need of someone with vast experience to help with it's development, this is a fairly varied role and for the right person a fantasic challenge to be part of a vibrant Company that is continually growing. You will become a key member of our operations team, actively involved with imports, exports and cross trade shipments from start to finish. This will include quoting the customer by the appropriate mode of transport i.e. air freight, sea freight, road freight or courier. You will be managing the whole process of the shipment and invoicing the customer once POD has been received. A customer centric approach is key to this role, and we operate on the highest levels of customer service to ensure that each and every shipment is handled safely and on-time. We offer a fantastic working environment and reward hard working and dedicated team members, we operate from a grade-A office in Egham, with ample parking, on-site cafeteria, shuttle bus service to/from Egham/Staines train stations. Benefits after successfully completing probation Company pension Healthcare End of year bonus Performance related bonus Responsibilities You will work to strict deadlines and coordinate multimodal imports, exports and cross trade shipments from start to finish. This will include as follows but not limited to:- Arranging collections/deliveries Liaising the carriers (airlines, GSAs, shipping lines, road hauliers) Issuing documents (MAWB, HAWB, BOL, CMR) Submitting Export Declatations (using iCustoms & e-Customs) Quoting, Rate Procurement and Invoicing Customers Skills & Experience Minimum of 5 years experience in freight forwarding Excellent IT literacy Excellent written and verbal communication skills Good understanding of Customs procedures Freight Software we use:- CargoForwarder, iCustoms & e-Customs (in-house training provided) IATA Dangerous Goods by Air is advantageous but not required. Working hours are Monday-Friday 09:00-17:30, weekends may be required to work, which will be remunerated accordingly. We would also consider part-time applicants, I would be happy to discuss the working week with the applicant.
Customer Service Advisor - Front of house We are hiring Customer Service team members to support a variety of bespoke accommodation sites throughout the UK. Each summer, we upgrade and prepare our locations ready for our residents. As part of the summer team, you will be assisting the on-site team get our vibrant and modern accommodation prepared and in great shape to welcome our students in September. Are you a highly motivated individual with a passion for delivering memorable moments? The Package. Location: Surrey, Egham Hours: 9am - 5pm Working Pattern: Full and Part-time available Rate of Pay: £13.58 Duration: July - September Flexible Scheduling - we will be offering a variety of shifts; you can work shifts that suit your requirements. If you have a strong customer service background and are excited about working with our customers, then this could be the perfect opportunity for you! Here's a bit about the job. Working as part of the dedicated on-site team to make sure the students who stay with us always feel at home. You will be running the front of house, ensuring that all residents and visitors have a friendly face to help them with their questions. You will be logging maintenance requests and keeping any information on the database. Ensuring bookings for room viewings, move-in days and check-outs run smoothly. Ensuring all phone and email queries are dealt with quickly. Handle deliveries and on-site visits from contractors. Dealing with anything from a missing parcel to payment queries. Benefits Annual leave allowance Weekly pay cycle Easy online timesheet and payslip system Pension Scheme Employee Benefits including Eye Care Vouchers, corporate discounts and more Employee Assistance Programme Dedicated inbox to assist you with any questions What are we looking for? People who are dedicated and passionate about customer service, your experience can be from any industry, as long as you love to work with people and deliver memorable moments. Good IT Skills, comfortable using a variety of computer systems Excellent Telephone manner Apply today! and join our client's organisation as they continue to lead the industry with exceptional customer service. We'll make an effort to reach out to you concerning your application. However, due to the volume of applicants, we may not be able to contact everyone. If you haven't heard from us within 14 days, please consider your application unsuccessful. Adecco is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://candidate-privacy