Posted by Concept Onyx Recruitment • £45K/yr to £50K/yr
As Customer Research and Insight Manager you will be responsible for leading a team of UX Research Specialists across the globe in testing, validating and analysing customer insight and feedback across the whole end to end product management and delivery process.
Our client, an award winning SaaS organisation, is looking to strengthen their team with the addition of a Customer Research and Insight Manager.
You will be part of a centralised UX / UI governance team where your role will help define processes and procedures around customer interaction.
You'll be joining the global customer experience function of a luxury retail brand and be responsible for taking a programme you could consider an MVP, and helping to evolve it into a much more sophisticated and impactful capability, which helps drive decision making across the business' digital estate.
Currently, they have a series of research studies set up in Medallia which cover post purchase interactions and some basic feedback loops on site and in-app experience through popups.
Our client, pioneers in workplace experience innovation, are seeking a talented Data Specialist to join their mission of creating outstanding user experiences in modern workplaces.
With roots in the world's foremost workplace experience assessment tool, they've been at the forefront of workplace analytics since 2010.
Now, they're expanding their horizons and need your expertise to uncover the critical moments that transform workplaces.
Join our team asSamsung's Mobile Experience (MX)Training Digital Content Creator!
In this role,you'llbe the driving force behind producing engaging digital training content that elevates product knowledge and customer confidence.
General
Using the latest design tools,you'llcraft visually compelling content for Retail and Contact Centre teams, always ensuring it meets client standards and deadlines.