ARE YOU THE ONE?
Join our team asSamsung's Mobile Experience (MX)Training Digital Content Creator! In this role,you'llbe the driving force behind producing engaging digital training content that elevates product knowledge and customer confidence.
Using the latest design tools,you'llcraft visually compelling content for Retail and Contact Centre teams, always ensuring it meets client standards and deadlines.
Ifyou'rean expert in digital design, passionate about creating interactive training experiences, and skilled in managing projects, this is your opportunity to shine and make a real impact!
WHAT YOU'LL BE UP TO
CONTENT CREATION
Create impactful digital training content usingcutting-edgeinteractive platforms and graphic design
Design high-impact quick guidesalignedwith modern learning trends
Develop andmaintaintraining presentations for classroom and virtual sessionsfromonboarding to in-life upskilling
Create consumer-facing content for retailpoint of sale
Ensure content is suitable for avariety of formats and touchpoints
RESEARCH
Research the latest trends in behavioural science and media consumption to engage audiences effectively
Tailor content to suit both traditional and digital learning habits. Ensurediverse audience needsare met
Leverage your understanding to reach new audiences and drive awareness through impactful content.
TRAINING DELIVERY
Deliver end-to-end train the trainer sessions across multiple teams and audience sizes
Champion high energy engagement and be a charismatic presenter
Act as a Master Trainer to inspire and set the benchmark as a presenter
STAKEHOLDER MANAGEMENT
Collaborate with internal and external stakeholders throughout the project lifecycle
Lead projects with channel partners and third-party vendors to meet diverse needs
Communicate effectively with senior stakeholders and team members to ensure smooth collaboration
PRODUCT/INDUSTRY KNOWLEDGE
Serve as a Samsung product expert.
Delivertrain-the-trainer sessions across various teams.
Integrate soft skills and sales journey insights into content for channel partners and vendors
Leverage social platformexpertiseto ensure copywriting aligns with brand guidelines and project tone
EVALUATE
Capture training needs across business functions and find innovative ways to deliver key messages
Leverageexpertisein multi-user learning scenarios, using insights and competitor analysis to drive content innovation
Measure the effectiveness of training through KPIs and metrics, with a strong commercial focus toidentifynew opportunities and improve outcomes
ARE YOU OUR PERFECT PARTNER?
- You'reproficientwith the Adobe Creative Suite Adobe Premiere Pro, Illustrator and Photoshop)
- You'reexperienced inproviding training material within IT or telecoms
- You'rea confidentpresenterwithstrong communicationand networking skills
- You'rea strong copywriter
- You'rea strong projectmanager with excellencetime management
- You'reproficient with Microsoft Office - particularly PowerPoint
- You'reabletoquickly shift focus to high priority tasks within afast pacedindustry
- You'reeager to tackle challenges and create change.
- You hold a full UK Drivers licence
- You'reable to work fromSamsung HQ in Chertsey (KT16 0PS) and production studio in the Chertsey/Working Area several times a week and on occasion travel to events throughout the UK
WHAT YOU CAN EXPECT FROM US
- Competitive Salary: £37,500Per Annum?
- Performance Bonus15%
- Company Car?
- Company Sick Pay?
- SamsungDiscounts?
- Life Assurance: 4 times your annual salary?
- Perkbox (Rewards Portal)?
- ETHIC Values - Employee of the month: a chance to win a £500 lifestyle voucher!??
- Development Opportunities– our teams have historically moved into all manner of other jobs!?