The company is experiencing a significant influx of work and is seeking a dedicated and detail-oriented individual to join their Commercial Mortgage Underwriting team on a temporary basis.
We are recruiting on behalf of a well-established financial services client based in Milton Keynes.
Role Summary
The primary responsibility of this role is data input within the Commercial Mortgage Underwriting team.
We're looking for a Head of Complaints to lead a transformational project that involves improving our complaints process to meet best practice, set the direction of the team, support our Complaints Handlers through their career progression, and drive root cause analysis.
What you'll be doing
Developing and executing a comprehensive strategy for the transformation of the Complaints Department.
A unique and exciting opportunity to join a leading firm of property advisors that offer a broad range of services including Insurance, Property management, Auctions, Commercial Agency and Valuations.
12 Month Maternity Cover Contract -
Established in 1931, you will be joining a respected and reputable company that retains the original ethos for service while drawing on modern business arrangements and practices.
A hugely successful business who have cemented their place as one of the insurance industry's leading suppliers.
You will be responsible for dealing with complaints within regulatory timelines, ensuring the reputation of the business is upheld.
We are looking for an experienced Complaints Officer to join them, initially on a three month fixed term contract, with potential for it to be extended or turn permanent.