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Summary The National Trust plays a pivotal role in connecting people with nature, beauty and history. At the heart of our strategy is a commitment to providing great experiences, ensuring our places and collections are more relevant, useful and deliver more benefit to more people across the nations we serve. This role is based in the national Experience Development team, who set the direction for the future of visitor experiences and visitor programming, and lead the Visitor Experience job family. This matrix team works across all areas of the organisation to establish a truly shared direction and priorities for delivery of visitor experiences. Internally known as Experience Development Officer - Project Officer. These are fixed term contracts due to end when the previous employee returns from secondment. At this point we cannot confirm exactly how long this contract will last, but it is unlikely to be more than past 31-May-2025. What it's like to work here We're bigger than you think, we're more complicated than we appear and we're larger scale than you'd imagine. We've got passionate people in all our teams, and we've got so much more we want to achieve. Your contractual location will be our head office in Swindon and there will be an expectation for you to attend the office. However, there is flexibility on where you are based at other times. You will be required to work at a National Trust location for 40-60% of your working week. This will be discussed in more detail at interview. Typically, your time would be split between our Head Office, working from National Trust and partner locations across the UK and home or your local National Trust office. What you'll be doing You'll support the Experience Development Managers to identify and develop opportunities for new experiences and programmes that will grow and diversify existing and new audiences for the National Trust. This will involve scoping market opportunity, reviewing and commissioning audience insight and pulling together proposals. This role also supports the Head of Profession and Visitor Experience Engagement Manager to develop and implement ways of engaging with the wider Visitor Experience job family. For example, one area that this role will support is Innovation in Programming. This work is designed to identify, test and develop new opportunities for the future of visitor programming across the National Trust. Who we're looking for For this position we're looking for someone who: Understands the development of new experiences and programmes for visitors, in multi-disciplinary, strategic environments/teams. Is interested in the visitor business / cultural / heritage sectors and curious about future trends and opportunities. Has experience of working on innovative programme/product design in any of the following contexts - visitor attractions/heritage/museums/galleries/arts. Is confident gathering and interpreting data, using audience insight, designing and carrying out evaluation, monitoring risk and governance, overseeing budgets and communication. Has experience of working on multiple projects simultaneously managing multiple stakeholders. Is comfortable supporting work that is in a conceptual / early development phase. Has experience of compiling reports, presentations, case studies, templates and business cases. You can view the full role profile in the document attached. You don't need to have all the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what is possible in this role The package The National Trust has the motto For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too. Substantial pension scheme of up to 10% basic salary Free entry to National Trust places for you, a guest and your children (under 18) Tax-free childcare scheme Rental deposit loan scheme Season ticket loan EV car lease scheme Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria. Flexible working whenever possible Employee assistance programme Free parking at most Trust places Click here to find out more about the benefits we offer to support you.
Governance Stakeholder ManagerBirmingham, West Midlands (with hybrid working) As a member of our governance team, you will lead on engagement with a range of groups who provide input and advice into the Gambling Commission, including representatives of the gambling industry, gambling consumers, academics, and digital experts. You will work collaboratively with colleagues from across the Commission to ensure we receive the input we need at the right time and in the right way to add maximum value. This will include recruiting and inducting new group members, analysis and problem solving, written advice and input, events, and face to face meetings. The Benefits - Salary of £40,000 per annum - Civil service pension, with an employer contribution rate of 27% - Flexible working - Hybrid working with regular travel to Birmingham - 26 days holiday, rising to 29 days after 2 years' service, with the option to buy up to five days extra annual leave Joining us means joining an organisation that is certified as a Great Place to Work, respects work-life balance, inclusive, and is completely dedicated to helping you achieve your full potential. Whether that's through flexible working, really understanding how you work best or exposing you to real opportunities to challenge yourself, if you're passionate about making your mark on the industry and on society, then we will help you do that. Your Role In this role, we're looking for someone with a background in external affairs, stakeholder engagement or governance. You will be gathering input and advice from key stakeholders and building successful relationships to ensure the Commission receives high quality information and evidence to support strong decision-making. You will help group members understand and engage with the Commission, analyse, and communicate the advice and evidence the groups impart. You will take group members from recruitment to end of term of office, maximising their impact in their role. You may be asked to take part in a small amount of UK-based travel as part of your role to attend meetings or events. These will be funded through appropriate travel and subsistence. - It's about relationships. You will work with colleagues across the Commission to identify when additional input will be most valuable and delivering that input. You will build a strong relationship with the groups you support and build their confidence in the value of their insight to the Commission. You will need to manage conflicting points of view and remain open minded. - It's about communicating confidently. You will gain an understanding of the stakeholder landscape and the interplays at work. You will help colleagues and the groups you support to communicate with one another most effectively. - It's about transparency. You will ensure the input and proceedings of the groups you support is open and accessible. You will help draft contributions to ensure they reflect the views of the groups and can be published. - It's about governance. You will support the Commission's high standards of governance, including managing conflicts of interest. - It's about problem-solving and analysis. You will help group members analyse and weigh their evidence and insight and ensure it is communicated accurately and with impact. Person Specification Essential: - Excellent written and oral communications skills with proven experience of engaging a wide range of stakeholder audiences through a range of approaches, online and face to face. - Experience of executive/non-executive stakeholder management. - Ability to analyse evidence and present it in a compelling and understandable way. - Experience of preparing briefings, policy documents and presentations, writing correspondence, including the ability to take detailed notes in stakeholder meetings. - Excellent understanding of governance processes including managing conflicts of interest. - Experience of managing conflicting views. - Experience of planning and delivering meetings and engagement (online and face to face). About Us Set up under the Gambling Act 2005, the Gambling Commission is committed to safeguarding the public against any detrimental impact brought about by gambling. We do this by keeping crime out, protecting children and vulnerable people and ensuring the commercial gambling industry is run fairly and openly. We work with the legal system, the public health system, community groups and the industry itself to understand how we can protect the interests of as many people as possible, as effectively as possible. The closing date for this role is 12th July 2024. PLEASE NOTE: Ensure you have the right to work in the UK before applying. We are unable to provide sponsorship for visas at this time. We reserve the right to change the closing date depending on the number of responses received. As the regulator of the National Lottery, there are some roles within the Commission that are prohibited from playing the National Lottery. This does not affect your family playing. We will let you know at the interview if the role you have applied for is on the Prohibited List. Further information Appointment to the Civil Service is governed by the Civil Service Commission's Recruitment Principles. You have the right to complain if you feel a department has breached the Recruitment Principles. If you feel your application has not been treated in accordance with the recruitment principles and you wish to make a complaint, you should contact Governance, Gambling Commission, Victoria Square House, Victoria Square, Birmingham B2 4BP in the first instance. If you are not satisfied with the response you receive from us, you can contact the Civil Service Commission. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
Summary The National Trust is renowned for its food and hospitality. We run 185 cafes, tea-rooms and restaurants all over England, Wales and Northern Ireland, and we'd love you to join us. We're looking for a Food and Beverage Team Member. In this role, you'd be making a real difference to the work of the National Trust, as well as helping to give people a memorable day out. This location is in a rural area, so please think about how you'd get here for work, before applying for the job. Benefits: We want to help you look after the things that matter to you, such as saving for your future, getting a discount on your weekly shop, or encouraging you to find a work-life balance. Please read our package, below, to see what benefits we offer you. Hours: This role is an hourly paid, fixed term position. Wherever possible, we aim to offer a consistent working pattern, but we're looking for flexibility as it may be necessary for us to alter this pattern from time to time to suit the needs of the business. We'd give you as much notice of this as possible. The role will include weekends and Bank Holidays, however, there are no evenings or split shifts. Salary: £11.50 per hour. Duration: Fixed Term Contract Interview date: 10th & 11th July 2024 What it's like to work here You'll be based at Box Hill, The Old Fort, Tadworth, KT20 7LB. To find out more about what it's like to work in a food and beverage team for the National Trust, click here to watch our video. What you'll be doing As a Team Member, your main focus will be front of house, dealing directly with people. You'll welcome and look after everyone who comes to the caf. With your love of working with people, your can-do' attitude and your desire to provide an outstanding service, you'll be making sure everyone has an enjoyable time. This is a lively business that's constantly on the go, so teamwork and adaptability are crucial. You'll be keen to understand what people want, to help them and to make recommendations. You'll always keep the standards of food and drink preparation and presentation high. Using your excellent eye for detail, you'll make sure all displays and signs are accurate and looking good. At times, you may need to help the kitchen team with preparing food. We'll give you an induction that fits the job, and training in allergens and food safety, plus any mentoring needed to help you in your role. You can sign up for further professional training and development if you wish. Who we're looking for No experience is needed, but we'd love to hear from you if you're: Happy to work in a team or on your own initiative. A people person, who cares about giving great service. Enthusiastic and willing to learn. The package The National Trust has the motto For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too. Substantial pension scheme of up to 10% basic salary Free entry to National Trust places for you, a guest and your children (under 18) Tax-free childcare scheme Rental deposit loan scheme Season ticket loan EV car lease scheme Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria. Flexible working whenever possible Employee assistance programme Free parking at most Trust places Click here to find out more about the benefits we offer to support you.