As a Customer Service Team Manager you will be responsible for a team of 22 - 25 Agents to ensure safe working practice in the execution of brilliant client service levels at a competitive commercial rate by continuously achieving against Service Level Agreements for quality and quantity in service delivery.
My Client is a dynamic and forward-thinking organisation committed to revolutionising the way our Clients do business.
We specialise in digital transformation services, helping clients transition from traditional paper-based processes to cutting-edge digital solutions.
Working as part of an established management team you will be responsible for maintaining and developing the IT strategy, managing staff; researching and implementing technological strategic solutions to achieve the business objectives and KPIs.
An exciting opportunity exists for an experienced hands on IT Manager to join this growing manufacturing business.
The business has a very collaborative culture which is underpinned by the role being based onsite.
As a Team Leader you will be responsible for a team of 22 - 25 Agents to ensure safe working practice in the execution of brilliant client service levels at a competitive commercial rate by continuously achieving against Service Level Agreements for quality and quantity in service delivery.
My Client is a dynamic and forward-thinking organisation committed to revolutionising the way our Clients do business.
We specialise in digital transformation services, helping clients transition from traditional paper-based processes to cutting-edge digital solutions.
Our clients are specialists in their market sector, they are looking to appoint an enthusiastic Production Planner to join their manufacturing department.