Posted by Proinsight Mystery Shopping • £27K/yr to £30K/yr
Our usual working day is 09:00 - 17:30 however when the going gets tough, we get pizza and beers in, and the work continues
TRAVEL TO WORK: Your nearest stations are London Bridge, Southwark Tube Station and Waterloo all within a 15-minute walk, or a 5-minute jog if you're up for it.
The important stuff is that you'll be working in central London right next to all the best bars, restaurant, and views that London's Southbank has to offer.
As brand custodians, we are lucky to work for a dynamic, thriving, and ethical business, with people from diverse backgrounds, who bring their true selves to work, and where anyone can grow their career.
We are guided by three core values that are at the heart of everything we do: Be Yourself, Act Courageously, and Show You Care.
Dr. Martens is a globally recognisable and culturally influential British brand, with over 60 years of rich heritage.
We are looking for our Guest Services Manager, who
Support the Guest Services team to achieve departmental goals and objectives.
Liaise with relevant Front of House teams to ensure guest satisfaction, colleague satisfaction, financial goals and responsible business targets are met.
Has full operational knowledge of all procedures, with a strong working knowledge of Opera.
Monitor and manage team work flow and resource allocation ensuring team workload is processed in accordance with SLAs, internal and external deadlines and to quality standards.
Direct, manage train and support the Client Associate Team to deliver high quality performance, in line with business and departmental aims.