Do you have a solid background in leading teams of between 10-15 people, ideally in a busy office or call centre environment?
In your leading role you will play an important role by allocating work within your team, driving performance to meet KPIs and supporting to deliver a high level of customer service.
You will be leading your own team of seasonal workers, who help to ensure the smooth running of a very busy operational period for our client.
We are looking for an experienced Team Leader with a passion for leading and motivating a team support our key client within the financial service sector on a remote basis.
You will be managing a team providing telephone support with account queries, amendments, complaints, applications, and escalating complex complaints and reports of fraud to specialist teams.
You will be required to work 37.5 hours per week, working shifts across Monday-Friday, between the hours of 08:00-20:00.
As the Programme Lead you will play a pivotal role in shaping and implementing a high-quality, efficient, and responsive Business Support service.
Your responsibilities will include developing and delivering service redesigns, driving process improvements, and enhancing the professionalism and skills of our team members.
Additionally, you'll stay abreast of innovative practices, both nationally and internally, to continuously improve the service offerings.
We are looking for Team Leaders to join our call centre in Dover on a 9-month fixed-term contract.
There will be a potential for the role to be made permanent or extended.
General
You will work as part of our vibrant and committed Helpline team which is expanding in number, to continue the excellent work it does in supporting individuals and families who are seeking asylum in the UK.
Join Our Dynamic Team & Propel Your Career to New Heights!
Our client is seeking an exceptional Partner Support Administrator to become a pivotal part of their vibrant team, working hand-in-hand with Senior Leadership, Line Managers, and colleagues to elevate operations and ensure impeccable compliance and efficiency.
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My client, a market-leading business are currently on the lookout for a People Projects Lead to join them on a part time basis, for a period of 9-12 months.
If so, take a look at this role and please apply today if you think it fits with your experience!
Are you an ambitious and driven HR professional passionate about the value you can add to a dynamic and innovative tech business?