We are looking for an experienced Team Leader with a passion for leading and motivating a team support our key client within the financial service sector on a remote basis. You will be managing a team providing telephone support with account queries, amendments, complaints, applications, and escalating complex complaints and reports of fraud to specialist teams.
You will be required to work 37.5 hours per week, working shifts across Monday-Friday, between the hours of 08:00-20:00.
Saturdays will be worked once every 4 weeks between the hours of 09:00-17:00, when a Saturday is worked you will get the time back in lieu the following week.
Shifts will be provided in advance and this role offers home working within the UK.
Hands on training will be provided for the first few weeks so you will be confident with systems and providing an exceptional service.
You will benefit from remote working, pensions contributions and holiday pay on this fixed term contract.
Full training would be provided to help you settle into the systems and the role.
As a Team Leader you will:
- Undertake performance management
- Review and take ownership for work allocation
- Motivating and providing day to day support and guidance
- Customer escalation handling if required
- Support and be the main conduit from the case handling team into the clients SMEs.
- Spotting potential complex queries / complaints and escalating where required.
To be a successful Team Leader, you will have the following skills and experience:
- Strong managerial background within the Financial Services sectors ideally within a complaints department
- Excellent communication skills, to include fluent English both written and verbal.
- Excellent interpersonal and stakeholder management skills
- Numerate, analytical with excellent IT systems orientation including knowledge of Word and Excel.
- Flexible and dedicated with the desire to succeed.
If you are successful and offered an opportunity, we will need to carry out pre-engagement screening, this will usually include a DBS Check, Credit Check, and references from previous employers.
To apply for this role as Team Leader, please click apply online and upload an updated copy of your CV.
To help you stay safe in your job search we will never ask for your bank details or personal information at the application stage.
Candidate Source Ltd is an advertising agency. Once you have submitted your application it will be passed to the third party Recruiter who is responsible for processing your application. This will include holding and sharing your personal data, our legal basis for this is legitimate interest subject to your declared interest in a job. Our privacy policy can be found on our website and we can be contacted to confirm who your application has been forwarded to.