Job Title: Programme Lead
Location: Preston, UK
Contract: 18-month contract, hybrid
Salary: £353/day
Role Overview:
As the Programme Lead you will play a pivotal role in shaping and implementing a high-quality, efficient, and responsive Business Support service. Your responsibilities will include developing and delivering service redesigns, driving process improvements, and enhancing the professionalism and skills of our team members. Additionally, you'll stay abreast of innovative practices, both nationally and internally, to continuously improve the service offerings.
Role Responsibilities:
- Champion and lead the development and implementation of the Business Support operating model.
- Consolidate and improve Business Support functions to ensure a professional, diverse, and equitable service.
- Develop and implement transformation strategies to accelerate Business Support's strategic outcomes and enhance customer satisfaction.
- Establish strategies for culture and organisational behaviour change in line with strategic priorities.
- Monitor service propositions and key performance measures to meet customer demands and corporate standards.
- Provide motivational leadership and strategic management, fostering effective communication and joint-working arrangements with key stakeholders.
Desired Skills and Experience:
- Passionate about business support with a clear understanding of professional service delivery.
- Excellent communication and influencing skills, comfortable engaging with senior colleagues.
- Highly organised with the ability to thrive in a fast-paced, changing environment.
- Strong problem-solving skills with the ability to drive forward change and innovation.
- Exceptional people skills, promoting collaboration and teamwork.
- Ability to apply logic and creativity to develop novel solutions and achieve business results.
- Comfortable working with ambiguity and complexity, prioritising effectively to meet deadlines.
- Experience promoting innovative practices and driving organisational change.
Does This Sound Like You?
If you're passionate about driving change and innovation in Business Support, have excellent communication skills, and thrive in dynamic environments, we want to hear from you. Please apply now!