Provide first-line technical support for hardware and software issues, including desktops, laptops, printers, and mobile devices.
Respond to incoming service desk calls, emails, and tickets in a timely and professional manner.
General
As the first point of contact for IT-related issues, you will play a crucial role in providing technical support to internal staff, ensuring their IT systems run smoothly and efficiently.
Provide technical assistance and support to customers via phone, email, and chat channels.
General
Within the Technical Support team, you will play a crucial role in providing exceptional technical assistance to our customers, troubleshooting issues, and ensuring timely resolution to support their needs.
Due to exponential growth, there is now an opportunity and a requirement for a 2nd Line of Support Technician to join an award-winning global provider of software and hardware solutions in the automotive industry.
The Technical Support Specialist position involves both internal and external customer service, provisioning hardware, fault diagnostics and ongoing product support.
The Technical Support Specialist will be rewarded with free onsite parking, company events, holidays which increase with service to 30 plus Bank Holidays; attendance bonus; company bonus; ongoing training and genuine career prospects!
You will be working as part of a well-established, successful business with a strong reputation within their sector.
My client is seeking a talented Technical Support Engineer to join their tech support team.
In this role, you will collaborate with the engineering team and assist end-customers by providing support for a range of IT, Unified Communications, and Collaboration solutions, both on-premises and in the cloud.
Excellent customer service and communication skills in English are just as important as strong analytical troubleshooting abilities and solid ICT expertise.
We are looking for someone who has experience providing customers with technical support and who also has excellent communication and organisational skills!
We are delighted to be working with an amazing company based in Watford who are looking for a Technical Support Advisor to join their growing team!