The 2nd Line Support Engineer is responsible for answering IT requests via phone, email, live chat or instant message, explaining solutions in technical and non-technical terms.
The 2nd Line Support Engineer will work across various technologies and liaise across multiple business areas to support incidents, problems and requests.
The 2nd Line Support Engineer will have a salary up to £35,000, you'll monitor and maintain the organisation's desktop environment(s) in a technical support role.
Posted by In Technology Group Limited • £26K/yr to £30K/yr
Daily Responsibilities
Be responsible for 1st/2nd line support.
General
As a 1st/2nd line support engineer,you will be responsible for providing up to L2 solutions for their clients, acting as a 1st point of contact for resolutions from the service desk and escalating above as appropriate.
In Technology Group are looking for a 1st/2nd Line Support Engineer to join one of our clients in Leeds, based on site.
Posted by Coaction Recruitment Ltd • £26K/yr to £30K/yr
This is a fantastic opportunity for an IT Service Desk Team Leader to join a thriving organisation where you will have the chance to get involved with a mix of support and project work across a diverse range of technologies.
A key client of ours, based in Bradford, is looking for an IT Service Desk Team Leader to join the team on a permanent basis.
£26,000 to £30,000 basic salary per annum plus benefits including bonus, private healthcare, 23 days holiday (birthday) and excellent training & development plans etc.
As a Scheme Events Team Leader, you will be managing a team of Administrators and will be responsible for providing a professional, high quality service to our Clients and their members, managed through a rolling schedule of objectives and developing your team.
If you are ambitious, self-driven, a people person and have a can-do attitude you will fit well within our busy working environment.
If you want to enhance your career within an exciting business, we would invite you to apply for this role today.