As a temporary Customer Care Representative you will be the central link between the Customer, Operations, Sales Team and Global Business Solution Centre to ensure client's requirements are met in the most efficient and cost effective way.
Please note: This role is a 12-month maternity cover role and our client would be looking to onboard someone at the end of August/beginning of September 2024.
You will build strong relationship with the customer, act as the voice of the customer and manage the sales order process through to shipment for assigned customers and affiliates.
Our client is currently looking for temporary support in their Service and Repairs team, we need an enthusiastic Service Administrator to coordinate engineer activities within the UK and Ireland, ordering parts and liaise with customers.
This is a contract role which starts in August and ends on 31st December.
Priority activity is dealing with breakdowns of equipment in the field, however assisting with planning the workload of our engineers would be occasionally called upon.
This role is to provide support to the Company's Primary Managed Service Contract (MSC) customers who call into the Customer Support Centre (CSC) to deliver a seamless consolidated service for their technical and product enquiries.
You will also need to monitor and ensure that the Key Performance Indicators (KPIs) are met from their service suppliers and complete any escalation activities as required to ensure that all customer support is delivered to their customer contractual obligations.
This will include managing and accurately recording instrument faults in the MS Dynamics CRM and deliver on set customer response KPI targets.
Posted by Randstad Technologies • £17/hr to £23/hr
General
A well-established healthcare service provider in Milton Keynes is expanding its IT team and seeking a 1st/2nd Line Support Analyst to join on a 12-month contract.
You'll be part of a dynamic, fast-growing team dedicated to assisting users with a variety of needs.