We are seeking a Customer Service Representative to join our team in providing excellent service to our clients.
The ideal candidate will maintain strong working relations with customers, be able to multi task and stay clam under pressure.
Main Role and Responsibilities
Acts as a liaison between Sales, Onboarding and Fulfilment, Credentialing, Supply Chain, Finance and Operations teams providing a single point of contact for all sales and logistics related processes.
We are looking to recruit for an Aftercare Technical Advisor the successful candidate will be responsible for dealing with after sales activities relating to product warranty and technical support.
To make accurate diagnoses of technical queries relating to warranty claims, product installations and commissioning to manage outcomes through to problem resolution.
The role
Support customers and service engineers in the swift resolution of product and system related technical enquiries or warranty claims by phone and email to agreed time scales and to the satisfaction of the end user.
We are looking to recruit for a Technical Estimator for our growing company based on the outskirts of Cardiff who will be responsible for interpreting our customers needs using company software and design software to provide accurate project specific solutions.
Duties
Ensure major project quotations and technical submission are on time, accurate and commercially sound to maximise their chance of conversion to order.
Develop and maintain improved communication within the wider Operations Team.
Ensure commercial quotations and technical submissions are on time.
General
We are looking to recruit for an estimator who will be responsible for interpreting our customers needs and be able to accurate project specific solutions.
You will manage allocated projects and work closely with external sales and internal colleagues, to ensure the smooth and timely delivery of all projects.
Posted by Zest Business Group • £20K/yr to £23K/yr
General
A full time Optical Customer Service Advisor is required to work for a lens manufacturer based in Caerphilly, Wales within their customer service department.
The company provides Optical lenses/glazing services to Opticians all across the country.
Optical Customer Service Advisor - Role
To resolve all returns queries in a timely, accurate and consistent manner by ensuring that glasses are analysed accurately and data from company MI systems is used to give the correct information and outcome.