Techunite Ltd are recruiting for a customer focussed technical support representative.
This is a level 1 support role so customers will be reaching this representative first.
Although this role will be supporting the companies niche software, this individual will also be troubleshooting Windows PC's and networking issues too.
We are recruiting for a Technical Support Representative to join our Lichfield based client in this trainee role.
Their products range from cameras and digital video recorders through to reverse parking solutions and their customers range from individuals and small businesses through to extensive fleet work.
The business specialises in the design and production of innovative vehicle safety and security products.
The focus of this Technical Support Specialist role is to provide technical support for customers accessing part and fully tracked services via the WCMS using the ticket system and in line with service level agreements.
This opportunity offers remote working and varied responsibilities, including adding new services and fault identification and resolution.
We are looking for a fearless and talented individual like you to join our mission to be the best that the industry has to offer.
Posted by TEC PARTNERS LIMITED • £25K/yr to £30K/yr
On behalf of our client, we are seeking a highly motivated individual to join the Technical Support team as a 2nd Line Technical Support technician.
In this role, you will be responsible for providing remote technical assistance to a diverse client base, addressing their hardware and software-related issues, and ensuring exceptional customer support.
Having recently entered an exciting phase of growth this is a brilliant time to be joining the business.
My client based within the Rail/Rolling Stock Industry is recruiting for an IT Technical Support Technician to operate out of their offices based in Nottingham (Eastwood).
Responsible for maintenance of site servers, site network equipment, site telephony, desktop hardware and peripherals.
This candidate will be a self-starter who can work with minimal supervision providing IT support.
We are looking for a Customer Service Representative who can handle inbound calls from our clients and provide first-line technical support.
The ideal candidate will have a strong customer service background with the ability to troubleshoot and identify issues related to our products, ultimately reducing the need for on-site engineer visits.
Key Responsibilities
Handle incoming calls from our clients and try and resolve the issues without the need for an expensive engineer to go out on site.