You will play a critical role in providing technical support and assistance to end-users within the organisation.
My client, a large MSP based in Manchester, are looking for a 1st Line Support Engineer to join their ever-growing team.
You will be responsible for diagnosing and resolving technical issues, responding to service requests, and ensuring a smooth and efficient IT environment.
We are currently looking for an experienced IT Support Engineer to join a well established, innovative Managed Service Provider in Stockport, Greater Manchester.
The successful candidate will provide technical support to customers and end-users, troubleshoot problems, and maintain a high level of service delivery.
In addition to this, you will get involved in exciting project work and visit customer sites.
My client is an established engineering business in Stockport, looking to appoint a commercially astute Technical Support Engineer to join their existing Quotations Team.
Technical Support Analyst encompasses delivering top-notch IT technical support and services to all company staff, collaborating with other teams and third-party support partners.
This entails addressing complex IT issues, problems, and projects swiftly and effectively, ensuring successful resolution.
All services are provided with professionalism, courtesy, and a focus on high-quality customer interaction, integral to our service delivery model.
We are now looking for a 2nd Line Support Engineer to handle escalations from the Service Desk Team.
You will be collaborating with third parties to resolve issues, standardise, and automate processes, and formalising procedures for efficient service delivery.
What you'll do
Be responsible for 2nd Line support, both in person and remotely via MS Teams, telephone, and remote access tools.
Due to extensive growth and client acquisitions, they are keen to appoint multiple (Home Based) Senior Technical Support Engineers, paying up to £55,000 with a home-based model.
Robert Walters is working in partnership with an award-winning national MSP.
With a long standing 20-year history, they are experts in developing cutting edge expertise across, Cloud, Cyber Security, Infrastructure, Workspace and Managed Service Solutions.