Customer Service Advisor / Temporary / Coalville / Fully office based
The Customer Service Advisor is a key role within the business, acting as first point of contact for our customers, covering a range of queries from paying rent to reporting repairs, dealing with sensitive issues, treating each customer with respect and consideration.
No two days are the same, you will learn 'on the job' so there is no need for housing experience, but a background in contact centre work will help, along with a passion for Customer Service.
Accurately enter data onto database systems, maintain logs, and ensure qualitative data entry.
General
We are seeking an Administrative Assistant to provide efficient and effective clerical, typing, and database support to our Children and Family Services.
The ideal candidate will be a key point of contact for the public, staff, elected members, and partnership agencies, demonstrating flexibility, a willingness to assist colleagues, and prioritising cooperation and support within the team.