Customer Care Coordinator
Leicester - LE19
Temporary on going
£11.50 - £13.50 per hour
Full-time, Onsite
Start ASAP
The Professional Services Division at SF Recruitment seek a proactive Customer Care Coordinator to join a respected construction company. This temporary role is crucial for maintaining high customer service standards and ensuring smooth operations within the Customer Service Department.
Key Responsibilities:
- Adhere to company policies and procedures.
- Resolve inquiries promptly and efficiently, ensuring follow-up until resolved.
- Implement the company's Customer Care Policy.
- Manage customer emails, address issues, draft correspondence, and maintain documentation.
- Handle email correspondence professionally, escalating matters when necessary.
- Log and resolve incoming calls accurately.
- Collaborate with the Customer Care Manager to resolve defects and maintain records.
- Provide administrative support, including managing correspondence and filing.
- Liaise with subcontractors, manage maintenance requests, and oversee invoicing.
- Coordinate with the Buying department for material procurement.
Key Requirements:
- Previous experience in a similar role is essential.
- Proficiency in Microsoft Office suite.
- Attention to detail.
- Professional telephone manner.
- Strong team player.
- Experience in the construction industry preferred but not required.
If you have the necessary skills and would like to be considered for this role, please send your CV to