We now have an exciting opportunity for a Helpdesk Analyst to provide 1st/2nd line service desk support to our customers assisting them with hardware and software problems via phone, email and in person within the organisation's EPoS environment.
The Analyst will also troubleshoot problem areas (in person, by telephone, or via remote access) in a timely and accurate manner, and provide assistance where required.
This includes installing, diagnosing, repairing, maintaining and upgrading all software and hardware (including but not limited to PC, terminals and printers) to ensure optimal performance.
The purpose of the Product Support Supervisor is to lead and manage technical product support helpdesk teams.
Our client are a market leaders in digital telecare and Technology Enabled Care (TEC), their products and services combines specialist people in the UK's most innovative TEC monitoring centre, with future-led, cloud hosted, digital technology.
This is a really exciting opportunity as you will be part of a growing company and the role will be a very rewarding opportunity due to being in volved in a couple which ensures assisted living people have a better quality of life.
The purpose of the Product Support Coordinator Coordinate the processing of incoming requests to the Service Desk via all methods to ensure courteous, timely and effective resolution of end user issues.
Our client are a market leaders in digital telecare and Technology Enabled Care (TEC), their products and services combines specialist people in the UK's most innovative TEC monitoring centre, with future-led, cloud hosted, digital technology.
This is a really exciting opportunity as you will be part of a growing company and the role will be a very rewarding opportunity due to being in volved in a couple which ensures assisted living people have a better quality of life.
As a Sales Support Assistant, you'll report to the Customer Services Manager to ensure our sales process runs smoothly, handling customer inquiries, and supporting spares, repairs, and service operations.
Our client is a specialist Company providing Direct Cremation funeral services.
They have grown rapidly since 2015 and are now looking to recruit new members of staff to our Inbound Sales team.
Summary Duties and Responsibilities of Role
To answer inbound sales calls to customers who have enquired through various marketing channels about our direct cremation plans with the objective of answering any queries regarding the plans and setting up sales.
Handle 1st and 2nd line IT support and collaborate with 3rd line support.
General
The IT Technician's role is to be the first escalation point for the IT Support team, ensuring security, support and guidance of IT Support.
In addition, the role supports the Infrastructure Engineer, Application Support Manager and Business Technology Partner to ensure that the business maintains a robust, secure and evolving IT environment.