Technical Engineering Sales Support Assistant
Basingstoke
8.00am - 5.00pm Monday - Thursday
8.00am - 1.00pm Friday
Role Objective:
As a Sales Support Assistant, you'll report to the Customer Services Manager to ensure our sales process runs smoothly, handling customer inquiries, and supporting spares, repairs, and service operations.
Key Responsibilities:
- Receive enquiries, create quotations and process orders for spares, repairs and service work
- Manage general office and administration tasks
- Handle the processing of invoices for spares, repairs, and service work
- Assist the Customer Support Manager with general clerical work
- Coordinate with other departments to ensure timely delivery of parts and services
- Arrange collection and delivery of parts and machinery according to clients' needs
- Support in planning and scheduling customer site visits with on-site Service Engineers, ensuring timely completion of service visit reports
- Keep our databases and other systems up to date as necessary
- Communicate directly with customers and suppliers, maintaining an ongoing dialogue
- Develop a comprehensive understanding of our products and key components through proactive engagement with other departments
- Attend Sales and Operations meetings and contribute accordingly
- Establish costs for repairs and determine pricing accordingly
- Source parts and spares as needed
Skills, Experience & Attributes:
- A background in engineering and the ability to read engineering drawings would be a requirement
- Experience with CRM software like Epicor, Goldmine, Quotewerks, ICAPS and Drawing Viewers (AutoCAD / Inventor) is desirable
- Proactive and hardworking
- Excellent communication skills – written and verbal
- Proficient in Word, Excel, with good numerical skills
- Good attention to detail
- Capable of prioritising tasks and managing workload independently
- Excellent organisational skills and ability to manage multiple enquiries simultaneously
- Works well within a team environment, supporting colleagues and contributing to a positive work atmosphere
- Previous experience in administrative or sales roles would be beneficial
- Previous experience in a small to medium-sized organisation would be beneficial
- Ability to multitask and work under pressure
- Previous experience in an engineering customer service environment is desirable
Educational Qualifications – Minimum academic level required:
HND in Mechanical Engineering or NVQ/BTEC