Provide technical support to stakeholders, including commercial engineers, end users, and potential customers, ensuring accuracy, efficiency, and excellent communication.
Main Purpose of Job
- Support commercial engineers, end users, and potential customers using troubleshooting sheets and product manuals.
GRG are working with a client who is based just outside of Birmingham City Centre, to join their expanding Customer Service Department due to an increase in volume of workload.
We are currently recruiting for a Technical Support Analyst based in Birmingham who will focus on our client's workplace enhancement platform, understanding user queries, performing root cause analysis to triage and classify reported issues which could be software or hardware related.
Length: Permanent, full-time
You will need an analytical mindset and a desire to gain a breadth of both functional and technical knowledge across both software and hardware platforms.
We are partnering with a specialist manufacturing company in Solihull, in support of their continued expansion, we are looking for a full time, permanent Technical Service Coordinator who can work successfully under pressure in a fast paced environment, either as part of a team or on their own.
This role is paying a salary of £29,000.00 and you must be able to travel to Solihull to their office, this is a fully office based role.
This is a fantastic opportunity to join a global leader to create an exciting and rewarding future.