Time Appointments are delighted to be recruiting on behalf of a leading law firm based in Colchester who are currently seeking to appoint a professional Technical Support Assistant to join their growing team.
The successful candidate will be responsible for providing effective and efficient support to the Wills, Trusts and Probate department by supporting the team with a varied caseload and bridging the gap between fee earning, secretarial and administration duties.
Monday to Friday, 9am-5pm (including out of offices 1 week in approx.
Are you a motivated and technical individual who is looking to work for a well-established company that offer excellent training and skill development opportunities?
This is an excellent opportunity for a Quality and Technical Support Assistant or Graduate to join a company that offers full training within the role and an exciting chance to learn industry knowledge with a business that has been established over 50 years.
Provide technical support and troubleshooting including administration of user accounts, permissions, file shares, and support of Windows OS and MS communication and collaboration tools.
Assist the Senior Engineers in providing a high quality of customer service and support that will ensure that all UKHSA staff are able to access UKHSA ICT services as required, using properly configured and reliable devices.
Ensure that all UKHSA users receive a consistent level of support within agreed service levels across geographical locations and directorates.
Technical Support Analyst encompasses delivering top-notch IT technical support and services to all company staff, collaborating with other teams and third-party support partners.
This entails addressing complex IT issues, problems, and projects swiftly and effectively, ensuring successful resolution.
All services are provided with professionalism, courtesy, and a focus on high-quality customer interaction, integral to our service delivery model.
Provide technical support to stakeholders, including commercial engineers, end users, and potential customers, ensuring accuracy, efficiency, and excellent communication.
Main Purpose of Job
- Support commercial engineers, end users, and potential customers using troubleshooting sheets and product manuals.