We're recruiting for a Technical Administrator to join a reputable, thriving brand with plenty of progression opportunities. If successful, you will join the aftersales team and provide administrative assistance to the technical support team.
Key Responsibilities for a Technical Administrator:
- Support the technical team, answering and directing calls to ensure the response time is within agreed SLA
- Liasing with customers to organise pick up of parts and arrange for shipment back to HQ
- Accurately logging conversation notes to the ticket system
- Ensure new model and product manuals are ordered and auto-issued to the network of customers
- Maintain and update the communication system with the customers
- Create purchase orders and invoice requests as required by the department
Essential Skills for a Technical Administrator:
- Previous administrative or technical experience
- High level of attention to detail
- Good interpersonal skills
- Customer Focused
- Able to work in a complex environment with conflicting demands
- Self-motivated individual who enjoys working in a challenging environment
Benefits for a Technical Administrator:
- 25 days holiday + Bank Holidays
- Car & Motorcycle Rental Scheme
- Generous pension scheme
- Life Assurance 4x salary
- Private medical insurance (After probation)
- On site restaurant
- Free parking
Our client is more interested in the person you are and the way in which you will approach things than just a list of qualifications. If you feel you can be a good fit for this role, then please apply here.