You will be an experienced desktop Support Analyst, with a background in providing high quality service as someone who enjoys helping people and problem solving.
You will be working with physical and virtual servers, taking responsibility for service desk calls and owning them through diagnosis and testing to the point of resolution, and communicating with technical and non-technical colleagues so will need to be able to demonstrate experience of explaining technical matters to non-technologists in your experience.
Join an established, growing IT function in a deskside support role onsite in Sevenoaks, Kent.
The role will be to provide support to customers on their products, full training will be provided and to resolve issues or escalate to the relevant team.
We are working with a large organisation who are looking for someone to work as part of their software support team.
Enjoy a varied role where you will bring skills across helpdesk support and server support into this blended role, as well as benefiting from support and training to grow skills in the cybersecurity space too!
Take on a brilliant opportunity to join a prestigious education establishment in a picturesque area of West Kent in a full-time permanent role onsite as a '2nd line'-esque Support & Server Analyst as part of a growing IT team.
You will be proving a high quality, professional standard of customer service as part of an established IT support team and enjoy helping people from children to senior leaders with a logical, consistent approach to problem solving and excellent communication skills.
Within the Technical Support team, you will play a crucial role in providing exceptional technical assistance to our customers, troubleshooting issues, and ensuring timely resolution to support their needs.
Due to exponential growth, there is now an opportunity and a requirement for a 2nd Line of Support Technician to join an award-winning global provider of software and hardware solutions in the automotive industry.
Key Responsibilities
Provide technical assistance and support to customers via phone, email, and chat channels.
I am currently partnered with a leading Cloud services provider who are looking for a Helpdesk Analyst / IT administrator to join their team on a permanent basis.
This role is based out of their Dartford office and they are looking for someone to start ASAP, they will wait for a notice for the right candidate.
Tech Stack
Office365suite including Exchange Teams and SharePoint.
Our client is seeking someone who has ERP implementation experience, you will be responsible for providing first-line support to users, ensuring the smooth daily operations of the existing ERP systems, and assisting in system training and user induction.
We are currently seeking an enthusiastic ERP Specialist to join our Global client's team.
Are you an ERP solution expert with a passion for IT and a drive to innovate business processes?
An exciting opportunity has arisen for an ERP Applications Support Analyst to join one of the world's leading transportation manufacturers who specialise in in providing safety and securement solutions for mobility devices.
This role would maintain and develop the current ERP systems (Syspro & Monitor) as well as the supporting platforms.
They are known best for their commitment to innovation, by continuously developing new technologies to improve safety and the ease of use - they have introduced several industry-first products and maintain a strong focus on research and development.
We are looking for someone who has experience working on a support desk, taking calls from users and recording issues, dealing with low level queries such as password re-sets and then escalating matters to the relevant teams.
Technical skills covering O365, Windows 10/11 and Active Directory with any knowledge of networking, firewalls and security a real advantage.
Working as part of team who act as the first point of contact for all issues, raising tickets and seeing through to close.