ERP Applications Support Analyst - £30-35k - Hybrid
Overview:
An exciting opportunity has arisen for an ERP Applications Support Analyst to join one of the world's leading transportation manufacturers who specialise in in providing safety and securement solutions for mobility devices. They are known best for their commitment to innovation, by continuously developing new technologies to improve safety and the ease of use - they have introduced several industry-first products and maintain a strong focus on research and development. This role would maintain and develop the current ERP systems (Syspro & Monitor) as well as the supporting platforms. You would be expected to deliver high levels of service to the European user community by driving innovation and efficiencies through
Role & Responsibilities:
- Provide first-line support for ERP applications, addressing user issues and inquiries promptly and effectively
- Troubleshoot and resolve ERP-related problems, ensuring minimal disruption to business operations
- Perform system maintenance, including updates, patches, and configuration changes
- Collaborate with IT and business teams to identify, analyse, and resolve system issues
- Assist in the implementation and testing of ERP enhancements and new modules
- Develop and maintain documentation for system configurations, processes, and procedures
- Conduct training sessions for end-users to enhance their understanding and utilization of the ERP system
- Monitor system performance and recommend improvements to optimize efficiency
- Maintain data integrity and security within the ERP system
- Build and maintain client relationships both internally and externals
- Participate in transitioning the solution requirements to 3rd party development teams to ensure a clear and complete understanding of the requirements
Essential Skills & Experience:
- Minimum of 3 years of experience in ERP implementation
- Experience working with Customer Service, Finance, Manufacturing, Purchasing & warehouse modules
- Knowledge of design to implementation methodologies with experience gained on ERP implementation projects
- Basic SQL skills to run queries (T-SQL)
- Excellent MS Office skills
- Strong communication skills – both written and verbal
- Passion for IT and business innovation
- Strong business acumen
Package:
- £30-35k
- Company benefits
- Hybrid working