IT Technician / Helpdesk Analyst / 1st & 2nd Line Support Engineer who has a sound, basic understanding of IT Technology and IT Terminology, covering Windows Server, Desktop / Workstation software applications and networking technologies is required for a well-established Cloud Solutions Provider based in Southwick, West Sussex.
We are seeking a dedicated Customer Support Advisor to join our clients Sales Support Team within the Customer Support Department.
The successful candidate will be responsible for responding to customer queries received via phone, website, or email, processing orders, and resolving any issues that arise.
The goal is to ensure a high level of customer satisfaction.
Posted by Stratospherec Limited • £45K/yr to £48K/yr
Technical Author - Top Global Media Systems company - Lancing, West Sussex
My client is a digital media company who are recruiting for an experienced Technical Author to join their team in West Sussex.
This role is mostly working onsite at their Sussex offices and will require you to be able to drive to their office as they do not have easy public transport access.
Posted by Solve Recruitment Limited • £23K/yr to £27K/yr
We have an opportunity for a bright and bubbly character to join our clients IT company as a 1st Line Support Technician.
You will be troubleshooting all 1st line relevant queries, such as password resets, creating tickets, MFA/2FA support, SSL VPN moving onto Office 365 and Azure/Entra support.
Your role will be to take calls from clients, building strong relationships with them at all times.