Provide technical support to stakeholders, including commercial engineers, end users, and potential customers, ensuring accuracy, efficiency, and excellent communication.
Main Purpose of Job
- Support commercial engineers, end users, and potential customers using troubleshooting sheets and product manuals.
Murray Myers Recruitment is currently collaborating with a renowned company in their pursuit of a diligent Technical Support Specialist for their Customer Service and After Sales Support Department.
A well established, market leading company who supply internationally are looking for a Technical Support Engineer from within the Electronics and Electrical sectors.
Projects range from physically installing equipment onto vehicles, configuring DHCP servers, creating media templates for customers, assisting repairs and production with issues.
You will be based from the Lewes office but will be attending various customer sites around the UK for installations, repairs and surveys so a full clean UK driving licence is essential.
As a Technical Engineer/ 2nd Line Support , you will be responsible for providing technical assistance and support to internal users and clients in resolving complex IT issues.
Travel to various sites in your region, working closely with other IT teams to provide quality 2nd line IT support.
Maintain and update IT inventory, including hardware, software licenses, and equipment documentation.