This is a key role within our Management Team as the Technical Services Delivery Manager you will be involved in managing a Technical Services Team (currently 12) and provide effective project planning for jobs/projects.
You will be responsible for ensuring a high-quality level of service is consistently delivered to all our customers and be able to identify and solve issues as part of the Management Team.
With excellent communication skills, you need to be an all-rounder who is driven by customer service.
Seeking an experienced IT Technician or IT Manager to oversee the management, installation, maintenance, availability, and integrity of the technical infrastructure.
The role involves leading a team, enhancing system effectiveness, and managing the budget.
Be responsible for 2nd Line support, both in person and remotely via MS Teams, telephone, and remote access tools.
General
We are now looking for a 2nd Line Support Engineer to handle escalations from the Service Desk Team.
You will be collaborating with third parties to resolve issues, standardise, and automate processes, and formalising procedures for efficient service delivery.
As BES Utilities continues its exciting growth within its IT department in 2024, we have a newly created position available for an Application Support Analyst to join our growing IT shared services team, based within our offices in Trafford Park, Manchester with some travel to our Fylde Coast offices when required.
Provide technical support and troubleshooting including administration of user accounts, permissions, file shares, and support of Windows OS and MS communication and collaboration tools.
Assist the Senior Engineers in providing a high quality of customer service and support that will ensure that all UKHSA staff are able to access UKHSA ICT services as required, using properly configured and reliable devices.
Ensure that all UKHSA users receive a consistent level of support within agreed service levels across geographical locations and directorates.
The trust continuously gains an 'Outstanding' rating from Ofsted and the team gives a lot of credit to the technical team for helping them achieve this.
The trust is always ensuring it offers the best tech to its students and faculty, meaning lots of exciting projects for its tech team.
My client is a Yorkshire-based education trust that currently has 8 schools under its belt, ranging from Primary Schools to Colleges.
If you have significant experience of providing technical support and are looking for a new and varied role working within a friendly and supportive team, then this could be the role for you!
We are looking for an IT Support Technician to join the IT Team at Marsden Building Society.
Working with colleagues from across the entire business, and undertaking a varied role, the successful IT Support Technician will have a love of technology coupled with great communication skills.