The work involves logging, troubleshooting, diagnosing and managing incidents through to resolution as well as assisting with Service Requests.
The purpose of this role is to work as part of the UK Service Desk Team, covering IT support to all UK business users and involves working on incidents and service requests using the Service Desk tool (Service Now).
KEY DUTIES
Responsible for answering all calls and chats to the Service Desk within the SLA response times.
Posted by Verus Recruitment Partners • £27K/yr to £35K/yr
You'll provide technical support, manage backups, oversee antivirus and endpoint security, and ensure systems remain current and secure.
In this role, you'll be integral in maintaining the efficiency and security of IT systems.
Verus Recruitment is excited to partner with a well-established accountancy firm seeking an IT Support and Security Specialist for their Sheffield office.
As an IT Support Engineer, you will play a crucial role in providing top-notch technical support to our clients, ensuring their IT systems are running smoothly and efficiently.
We are looking for a dynamic and customer-focused IT Support Technician to join our team in Sheffield.
Our systems provide solutions that allow our customers to source products, produce client quotations, orders, invoices alongside a full in-built accounting platform.
We are dedicated to providing innovative order management and website solutions that empower supplier and distributor businesses to streamline their operations and achieve greater efficiency.