IT Support Technician
Lanchester Wy, Catcliffe S60, UK
Full-time
Salary: Level 4
Site Location: UKAEA Rotherham, Yorkshire
Confirmed Grade: Level 4
Department: Enterprise Infrastructure Solutions
Company Description
By 2050, the planet could be using twice as much electricity compared to today. Are you interested in contributing and helping to shape the future of the world's energy? If so, read on.
Fusion, the process that powers the Sun and Stars, is one of the most promising options for generating the cleaner, carbon-free energy that our world badly needs.
UKAEA leads the way in realising fusion energy, partnering with industry and research for groundbreaking advancements. Our goal is to bring fusion electricity to the grid, supported by tomorrow's power stations. In pursuit of our mission, UKAEA embraces core values: Innovative, Committed, Trusted, and Collaborative.
Job Description
As an employee of UKAEA, you will benefit from:
- Outstanding defined benefit pension scheme, details of which can be found at the end of this advert.
- Corporate bonus scheme of up to 7% and a Relocation allowance (if eligible).
- Flexible working options including family friendly policies.
- Employee Assistance Programme and trained Mental Health First Aiders.
- Generous annual leave allowance starting with 25 days, plus 3 days Christmas closure and 2.5 privilege days, in addition to UK bank holidays.
- Wide range of career development opportunities.
- A vibrant culture committed to equality and being fully inclusive.
This role requires employees to complete an online Baseline Personnel Security Standard (BPSS), including The Disclosure & Barring Service (DBS) checks for criminal convictions.
The Role
The IT Support Technician at FTF Yorkshire is a pivotal role within the IT Support Team, situated in the IT Service Management Group under the Enterprise Infrastructure Solutions Unit in UKAEA's Computing Division. Tasked with overseeing centrally managed IT services and infrastructure across UKAEA sites, the Enterprise Infrastructure Solutions unit, along with the ITSM group, strategically employs ITIL dimensions to enhance capabilities in General Management, Service Management, and Technical Management. The IT Support Team, operating as the face of the Computing Division to the business, ensures seamless delivery of the IT Service Desk function, adhering to ITIL best practices and prioritising efficient incident and service request management. This role, based at FTF Yorkshire and reporting to the IT Support Team Leader, is instrumental in representing the Computing Division and providing independent IT support services at the designated location.
Additional Responsibilities:
- Solely accountable for 1st and 2nd line IT support at FTF, assisting remote users alongside the Culham-based IT Support team when local workload permits.
- Manage hardware support for diverse computer platforms, performing maintenance tasks, repairs, and replacements for desktops, laptops, and related accessories.
- Monitor and address connectivity issues in network performance and Telecoms systems. Provide support for various operating systems, including Microsoft Windows, MacOS, and Linux, implementing imaging and application deployment processes.
- Administer user accounts in Active Directory, manage information storage, and ensure data security, while supporting meeting room VC technologies such as Zoom and Teams.
Qualifications
Essential Requirements:
- HNC in Computing or equivalent IT Support experience.
- Exceptional knowledge of operating systems: Microsoft Windows 10 and 11, MAC OS, and Linux.
- Demonstrated success in managing PC imaging and application deployment.
- Proficient in IT domains, covering networking, server management, and security, with the ability to provide support in the absence of on-site representatives.
- Extensive practical knowledge of office-based software systems, including MS Teams, Outlook, Word, Excel, and associated licensing.
- Exemplary awareness of end-user IT security measures, including safeguarding against malware, password management, identifying phishing emails, and keeping software updated.
Desirable Requirements:
- Takes an analytical approach to problem-solving.
- Has exposure in working in industrial-controlled environments.
- Has exposure working with products such as Forticlient, NoMachine, Protocols such as DNS, DHCP, SMTP, IPV4, concepts of HA and failover, Server and storage optimisation and so on
- Wealth of experience in productive cross functional team collaboration in a scientific research and plant environments.
Additional Information
For a full list of benefits and to apply, select the apply button to be taken through to the UKAEA careers pages.
We welcome applications from under-represented groups, particularly individuals from black and other ethnic minority backgrounds, people with disabilities, and women. Our Executive team, supported by our 'Equality, Diversity and Inclusion' (EDI) Partner and Inclusion Ambassadors, actively promotes EDI and takes steps to increase diversity within our organisation. We reinforce best practices in recruitment and selection and evaluate approaches to remove barriers to success.
Please note that vacancies are generally advertised for 4 weeks but may close earlier if we receive a large number of applications.
For applicants applying from outside the United Kingdom or those who have spent time outside the UK in the last five years, please visit the UK Government website. If your country of residence or previous residence is not listed on the website or if the UK Government does not have information on obtaining a criminal records check from that state, we regret to inform you that we cannot process your application.