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Senior Helpdesk Engineer (L2/L3) Kent Hybrid - £35k excellent benefits & career development Overview: An exciting opportunity has arisen for large MSP based in Kent for a Senior Helpdesk Engineer (L2/L3). You will be responsible for providing 2 nd and 3 rd Line Support to over 2000 users across Kent and the Southeast. The role is office based with occasional visits to client premises to provide on-site support as and when required. As a business, they understand that career progression is important, so they actively support their engineers in completing professional training and certification (particularly for Microsoft 365 & Azure). In addition to helpdesk progression, there is the potential to gain exposure to more advanced areas of IT by working alongside the Projects and Cyber teams. Role & Responsibilities: Technical Support: Provide 2nd/3rd line support for hardware and software issues across multiple endpoints. Diagnose and resolve technical issues escalated from 1st line support. Manage and resolve complex technical incidents and service requests efficiently. Ensure all issues are logged, prioritized, and resolved within agreed SLAs. Microsoft 365 and Azure Administration: Manage and support Microsoft 365 environments including user management, Exchange Online, SharePoint, Intune, Entra ID, and Teams. Troubleshoot and resolve Microsoft 365 and Azure-related issues ensuring optimal performance and uptime. Assist the Projects team with migrations, configurations, and updates of Microsoft 365 and Azure services. Client Interaction: Provide excellent customer service and support to clients, ensuring a high level of client satisfaction. Communicate effectively with clients to understand their IT needs and provide appropriate solutions. Strong customer service orientation. Emphasis on communication via telephone, rather than purely E-Mail based. Experience working directly with clients to understand and address their IT needs. System Maintenance: Perform regular maintenance and updates on client systems to ensure security and reliability. Monitor system performance, identify issues, and implement corrective actions. Collaborate with other IT team members to develop and implement IT policies and best practices. Documentation and Reporting: Maintain detailed documentation of technical issues, solutions, and client interactions. Essential Skills & Experience: Technical Expertise: In-depth knowledge of Microsoft 365 and Azure administration and troubleshooting. Proficiency with Windows operating systems and Microsoft Office Suite. Experience supporting Apple Macs. Experience creating and managing scripts using PowerShell and RMM tools. Experience with endpoint management and support. Familiarity with networking concepts and technologies (e.g., TCP/IP, DNS, DHCP) Problem Solving: Strong analytical and problem-solving skills. Ability to troubleshoot complex technical issues and provide effective solutions. Communication: Excellent verbal and written communication skills. Ability to explain technical concepts to non-technical users clearly. Additional Requirements: Full clean UK driving licence for manual vehicle. You must be capable of passing a DBS check. Desirable: Microsoft Professional Certifications, in particular MD-102 Endpoint Administrator, MS-900 Office 365 fundamentals, AZ-900 Azure Fundamentals, MS-102 Microsoft 365 Administrator, Experience of deploying and managing Azure solutions. WatchGuard certification and experience. Experience with ConnectWise. Package: £32,000-£35,000 depending on skills & experience Hybrid 4 days in the office, 1 day remote (Flexi-Fridays -WFH on Fridays) 22 days per year holiday (plus bank holidays) Paid training & examinations Clearly defined progression paths for career advancement. Fun working environment and culture. Pension after 3 months. Free lunch & snacks provided everyday with fortnightly team takeouts.
Electrical Engineer's Assistant (Driver Mate) Salary: £26,026 Location: Rochester Join our reputable and growing maintenance and installation business, specialising in working at height safety and BMU maintenance. We're expanding our team and seeking a dedicated individual to assist our engineers as an Electrical Engineer's Assistant. Responsibilities: Work alongside lead engineers in a 2-person team to install, maintain, and repair various permanent access equipment and fall protection systems. Install and upkeep permanent access equipment, including WAH systems like fall restraint and fall arrest safety wire systems, fixed access ladders, handrail systems, gantries, and walkways. Opportunity to assist BMU engineers in maintaining, repairing, and testing Building Maintenance Units (BMUs) on client sites. Travel within the Southeast, primarily focusing on London and the M25 area, to job locations. Meet lead engineers at designated points and travel to job sites in a company vehicle. Benefits: 38.5-hour paid working week with a paid lunch break. Monday to Friday schedule, with a 3pm finish on Fridays. Essential Skills: Electrical Experience Adherence to strict safety protocols and ability to follow instructions. Reliability and strong organisational skills. Effective communication abilities. Practical orientation and capability to work at heights. Numeracy and literacy with keen attention to detail. Flexibility and positive attitude towards occasional working away from home. Full Clean Driving License. Team collaboration skills. Ability to perform well under pressure. Desirable Qualifications: Experience in the Work at Height industry. Previous roles in similar industries (e.g., LOLER inspections, BMUs, eyebolts, safety wire systems, guardrails). Mechanical or electrical Engineering experience. Additional Details: Job Type: Full-time Benefits: Company pension, paid lunch, training, Employee Assistance Programme (EAP) Schedule: Monday to Friday with overtime opportunities Work authorisation: United Kingdom (required) Work Location: On the road Join our team and contribute to ensuring safety at heights while enjoying competitive benefits and opportunities for professional development. Apply now and be part of our dynamic team!
We are seeking a Accounts Assistant to join our client's team and collaborate with various internal departments. This role is ideal for someone with a keen eye for detail and a passion for maintaining accurate financial records. The successful candidate will play a crucial role in ensuring the integrity of our financial data. Day-to-day of the role: Review and verify the accuracy of descriptions for sales products and other sales items. Maintain the SAP Item Master Database, ensuring it is current with the latest item lists. Align production data with shop floor activities and fields. Verify commodity codes for export shipments are correctly filled in. Ensure all hazardous/chemical details in Q&A data are accurate for freight and health & safety compliance. Monitor purchase data to ensure correct lead times on MRP for accurate forecasting. Assist with managing Purchase and Sales Ledgers, including posting entries, reconciling ledgers, and generating reports. Manage corporate credit card expenses, ensuring timely upload and accurate coding to cost centers. Review and distribute cost center reports to internal departments. Assist with cash flow analysis, including reconciling cash book and preparing cash flow reports. Perform other ad hoc duties as required. Required Skills & Qualifications: GCSEs in Mathematics and English are essential. An accounting qualification is desirable. Training will be provided, but previous experience as an Accounts Assistant or similar position is advantageous. Familiarity with SAP is desirable. Excellent oral and written communication skills. Analytical approach to problem-solving. Active listening and effective thinking skills. Strong time management and problem-solving abilities. Self-starter with the capacity to learn new processes quickly. Benefits: Competitive salary. Opportunities for professional development and training. A supportive team environment. The chance to work with a diverse range of internal departments. To apply for the Accounts Assistant position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.