Job Title: Helpdesk Engineer
Location: Rochester, Kent
Salary: DOE
Due to our client's growth, they are now looking to recruit a Helpdesk Engineer to join our team. The engineer will primarily be responsible for 2nd line technical support and will be required to visit client premises to provide on-site support when required.
Essential:
Detailed knowledge of Microsoft Windows Desktop and Server
Experience of supporting Microsoft 365
Networking knowledge and experience
Full clean UK driving licence (for manual vehicle)
Candidate must pass DBS check
Nice to have:
Microsoft Professional Certification
Experience of deploying and managing Azure solutions
WatchGuard certification and experience
Experience of ConnectWise
Experience supporting Apple Macs
Create and manage scripts using PowerShell and Automate RMM tool
Management of hosted services for Web, Email and SQL databases
Personal Attributes:
Good team player
Passionate about IT
Positive and enthusiastic
Willingness to continuously learn and progress
Can communicate confidently
Professional and dependable
Able to work well under pressure and multi-task
Benefits
Fun working environment and culture
Flexi-Fridays - remote working on Fridays
22 days per year holiday (plus bank holidays)
Pension after 3 months
Free lunch & snacks provided everyday with fortnightly team takeouts
Quarterly company paid events
Paid training & examinations
Fast career advancement with clearly-defined progression paths
LinkedIn Learning account
Perkbox employee benefits programme
Free parking on-site