Required: Experience as a Support Team Lead within Software environment
Expanding Global Software House requires a Support Team Lead with experience leading, mentoring and training a Software Support team to ensure a first-class support solution to customers.
The Role
Your key responsibilities will be to manage the support team, providing technical assistance, training and mentoring, as well as managing the team workloads and rotas, etc.
As a family-owned business our people are central to our success, and following years of organic, consecutive growth, we're looking for people who share our core values of sustainability, trust, collaboration, and innovation to drive us forwards.
We want our people to be part of a progressive organisation, encouraged to embrace change and new ideas to shape our future development.
IT is at the centre of what we do.This is retail IT for the real world, you're so close to your customers in all ways in store, online and internally.You can get involved with all the different areas of our business, working on projects that make a real difference from our hugely successful Boots App to our world-class warehousing system.We place so much value on our IT team if you want to build a career that will keep developing with your skills, there's no better place to do it.Who we are International Technology & Advanced Analytics (IT2A) is a multi-national function of Walgreens Boots Alliance based in the UK, Europe, Asia, South America and the USA.
Partnering with some of the finest tech providers and utilising a cutting-edge tech stack, we support two of the UK's most trusted and established brands - Boots and No7 in personalising their customer interactions.
We leverage emerging technology and robust data to transform our pharmacy and retail offerings, improve experiences for customers and patients and enhance operational effectiveness for team members.
Implements solutions as directed within standards Participates in project planning sessions with team members to analyze development requirements, provide design options, and provide work breakdown and estimates of work.
Writes new software, makes modifications to existing software, or integrates software applications and modules in accordance with agreed upon specifications provided by others Creates and executes unit testing and integration testing ensuring module meets requirements Executes on provided design May provide technical support to operations or other development teams Creates and maintains all required technical documentation / manual related to assigned components to ensure supportability.
Makes suggestions for problem solutions or software enhancements, which will typically be reviewed by a more senior developer.
Shift pattern: 3-2-2, 12 hour rotating days/nights (often known as a panama' shift pattern), working across Monday-Sunday.
Provide a full Planned Preventative Maintenance, breakdown response, repair and continuous improvement function to all Logistics Warehousing facilities.
International Technology & Advanced Analytics (IT2A) is a multi-national function of Walgreens Boots Alliance based in the UK, Europe, Asia, South America and the USA.
International Technology & Advanced Analytics (IT2A) is a multi-national function of Walgreens Boots Alliance (WBA) based in the UK, Europe, Asia, South America and the USA.
International Technology & Advanced Analytics (IT2A) is a multi-national function of Walgreens Boots Alliance (WBA) based in the UK, Europe, Asia, South America and the USA.