As a Customer Service Representative, you will be an integral part of our Basingstoke team, responsible for efficiently managing workload and providing exceptional customer service.
You'll join a people and technology-driven business, taking inbound calls from customers about their life assurance, savings, investments, or pension plans.
Purpose: You will be working within the consultant recruitment team, providing support to our consultant recruitment executives and the acquisition team's objectives and KPI's.
Due to our on-going expansion, we are recruiting for a Consultant Recruitment Resourcer for our busy Peterborough Office.
With over 30 offices nationwide, Taylor Rose is an award-winning top 60 UK law firm with a market-leading legal consultancy programme.
Your primary objective will be to provide proactive and reactive support for the organisation's modern equipment.
As an End User Support Engineer, you will be responsible for providing exceptional technical support to end-users across the UK and Ireland.
You will be the first point of contact for all IT support queries and will work closely with a highly skilled team based in the UK and the India Operations Centre (IOC) as necessary.
Use expertise to develop others in the team in order to drive commercially successful outcomes.
Lead on pricing outcomes and use your analytical flair, commercial experience and trading expertise to improve pricing performance of BGL Own Brand Products and some of the UK's leading insurance brands.
Key Responsibilities
Responsible for accountable brands contribution to the annual Motor & Home trading plan.
As a Lifeline Adviser (Nights) for our client you will need to be able to provide high standards of customer service to a wide range of customers by actively listening to and understanding the details of each contact, assessing and processing customer contact telephone calls for an emergency response, in line with individual customer contractual requirements.
In addition, the Lifeline adviser will need to assess the calls for repairs for external customers under contract as cost effectively and efficiently as possible and to an agreed time frame.