Arrange timely move-on for CEYP into settled social and private rented sector accommodation into settled homes.
Work collaboratively with agencies externally and internally while advocating and negotiating on behalf of CEYP some with multiple and complex needs, to access appropriate services and engage in long-term housing options.
To provide a bespoke move on casework service supporting households to access agreed move-on options including, but not limited to, support with bidding, qualifying offers, and access to supported accommodation.
The client is supporting individuals and families who have experienced domestic abuse and offers service users the opportunity to move on and live fulfilled, safe lives following the trauma they've experienced.
Represent L&Q at all activity relating to patch, examples being, resident forums, committees, residents' associations.
Own the primary relationship between L&Q and the residents on patch, irrespective of tenure, resolving issues with and on behalf of residents, to their satisfaction.
Be the key point of contact for residents and be the 'voice of the resident' across the organisation.
We are seeking a Complaints Resolution Team Leader to join our housing association and lead a dedicated team focused on managing complaints at stage one or stage two.
This is an exciting opportunity to make a real difference in delivering a high-quality service for our customers, ensuring that all complaints are resolved effectively, promptly, and in line with policies.
Role Purpose
As a Complaints Resolution Team Leader, you will oversee and support a team responsible for resolving complaints, ensuring targets are met and compliance is maintained.