Neighbourhood and Housing Officer
High Wycombe / hybrid working (2 days office & 3 working from home). Neighbourhood Patch: Milton Keynes
£36,815 + Excellent Benefits
6-month Secondment Cover
Are you an experienced Housing/Neighbourhood Officer with a deep understanding of social housing and a passion for making a difference in communities? At Paradigm, we are dedicated to delivering exceptional services to our customers, and we are looking for someone like you to join our team. This role is pivotal in ensuring our customers receive the best possible support and service. The role covers the Milton Keynes area (Western Region).
Your Role:
As a Customer & Neighbourhood Officer, you will be the face of Paradigm in your community, delivering a proactive, holistic, and customer-centric neighbourhood management service. You will manage a mixed-tenure area, ensuring compliance with housing regulations, supporting vulnerable customers, and working closely with other teams and external partners to drive improvements in your neighbourhood.
This is not just about managing tenancies; it's about building strong relationships, solving problems, and making a visible impact in the communities we serve. You will be empowered to use data insights to identify and implement patch improvements, ensuring high levels of service performance and customer satisfaction.
Key Responsibilities:
- Social Housing Expertise: Leverage your in-depth knowledge of social housing and relevant legislation to manage and resolve complex tenancy issues, ensuring compliance and high standards of service.
- Neighbourhood Management: Deliver visible, accountable neighbourhood services, working with customers, local authorities, managing agents, and community members to create safe and thriving communities.
- Customer Focus: Act as a leading advocate for our customers, ensuring their voices are heard and their needs are met. Handle case management with a focus on positive outcomes for both customers and the organisation.
- Partnership Working: Collaborate with internal teams and external partners, including social services and the police, to provide a comprehensive neighbourhood management service.
- Patch Improvement: Develop and execute patch improvement plans using data and customer feedback, managing budgets for maintenance and estate improvements, and sourcing additional funding where possible.
- Vulnerable Customer Support: Identify and support vulnerable customers, working with the Customer Support & Partnerships Team and other agencies to safeguard and assist those in need.
What We're Looking For:
- Experience: Proven experience in social housing, with a strong background in housing management and case management within a regulated environment.
- Communication: Advanced communication skills with the ability to influence and build relationships with a wide range of stakeholders.
- Customer Service: A strong customer focus, with a track record of delivering high-quality services and improving customer satisfaction.
- Problem-Solving: Ability to manage a diverse workload, make data-driven decisions, and deliver solutions that meet the needs of the community.
- Flexibility: A collaborative approach and the ability to work flexibly in a fast-paced and changing environment.
We support flexible working and welcome applications from all sections of the communities we work in.